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Vedx Kurtis

Aiswarya_
Tourist
5 0 4

Hi, I ordered 18 dresses from vedx for a sum of 3034 rupees and I got a mail from vedx Kurtis saying the order is confirmed. But when I track my order, it is showing that the store is unavailable. This is the mail id from which order confirmation was sent 

help.kurtifashion22@gmail.com.

Please some one respond.

Replies 46 (46)
rituprajapati
Excursionist
22 0 1

Same i placed order but yet not received any confirmation mail? Is this a fake site for shopping

Gaurav000
Tourist
5 0 5

Plz don't share ur phone pay Google pay 

I think this one fake person I called ..mujse kha technical issues h to cancel ho gya order. refund mil jayga .ap apna contact number do .jisse phn pay use krte .to dene lga to khte usi se call kro .nhi to nhi plz care fully.

rituprajapati
Excursionist
22 0 1

Seriously man 😳😲

I placed order, paid payment through Google pay nd now i received confirmation mail also but not sure what gonna happened to next i hope this is not fraud site

rituprajapati
Excursionist
22 0 1

May be this is fraud site that's why they are not provide us facility like cash on delivery offline payment.

Piyupppp
Tourist
3 0 3

Same.. Even I have placed 2 orders and I received only mail confirmation.. And unable to track my package... If you don't want to gave our order please refund our money back... Is this a fake id? Someone please take a stand and escalate... I don't see any site to complain again this vedx

My order id is

ORDER #1311 & Order #1879

Daniel
Shopify Staff
Shopify Staff
566 39 101

Hi there friends, @Aiswarya_ , @Piyupppp , and @rituprajapati

 

Upon getting caught up in this thread, I understand that all three of you have placed an order for this store, Vedx Kurtis, and have a few questions regarding your purchases. 

 

When it comes to such matters, I am very motivated to assist all of you but also need to explain how Shopify plays a role in all of this. When placing an order online, think of Shopify as the mall that houses some of these stores. If problems arise, we will do our best to assist you accordingly but sales, orders, and refunds are not within our authority. We will point you however in the proper direction to either get your orders or get your money back.

 

I understand that some of us are waiting for a confirmation email while others are simply looking for more information regarding tracking their packages. We always recommend you reach out to the store first after a couple business days from placing your order to inquire for more information (ie. order confirmation email or tracking it). 

 

We recommend you either reply directly to that order confirmation email that you have received or simply go back to the website for more information as to how to communicate with said store. Looking for an email address is always great as well as their social media channels to reach their teams.

 

Have any of you folks tried to communicate with said store? Definitely interested in this information from all of you as well as when you have placed your orders so I can assist you further in this process. 

 

While I wait however, I have also attached the following: 

 

  • Order FAQ Page: this page goes over all information regarding this situation and possible solutions pertaining to different situations.
  • Report A Store: this is the link where you can post a report to our internal teams regarding your experience with a store

 

Looking forward to hearing from all of you.

 

 

Daniel | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

rituprajapati
Excursionist
22 0 1

Yes , i replied directly to that order confirmation mail but they don't replied me?? 

Even i tried to contact them again and again but they are even not responsible to give reply of queries of customers?? 

Bad services ever 

rituprajapati
Excursionist
22 0 1

When u placed your order??

Vasanthi
New Member
3 0 1

Iam also placed a order in it.I have spend a 720 rupees for 4 dresses.but it shows the store is unavailable

 

rituprajapati
Excursionist
22 0 1

When you placed your order?

I m too i ordered 4 kurtis their price is rs. 676

Sakshiksharma
New Member
1 0 1

I have also placed an order for two kurtis. Now after reading all the above texts...i think its a fraud website. All of us are trapped into it. I have done upi payment which can not be reversed. Any one who can let us know...where to raise the complaing of such a fraudulant?

 

Piyupppp
Tourist
3 0 3

Hello Sir, 

 

I replied to their mail but unable to receive any update. Also I have tried to connect with them but unable to. As a customer if we place an order it's vedx responsibility to update customer or place a tracking link.. They had mail us in that in blue icon they are saying to view the order in that also the site is not working

Screenshot_2022-05-20-21-06-57-542_com.android.chrome.jpg

Screenshot_2022-05-20-21-05-44-699_com.google.android.gm.jpg

 Please look into the attachment as well for your reference. 

Our only point is to please deliver our order or atleast refund the money back.. We only want a reply on our mail that when will we receive our order... As a customer I feel like you all are cheating with us. Think about it.. Correct me if I'm wrong.. If you would be in our place?? What would you do??

Looking forward to hear from everyone.. 

rituprajapati
Excursionist
22 0 1

Yes I'm also trying to get my money back even i talked to them on chat they told me to wait for 30 days i thought really how can it possible to wait for 30 days... You can also go through Shopify support there they informed me to wait 30 days after that tell us we will take some actions against this nd try to get your amount back.... Now I'm waiting nd trying to contact them... If you don't want to give our order thn ok atleast give refund rascals

rituprajapati
Excursionist
22 0 1

Yes absolutely right dude 

Aiswarya_
Tourist
5 0 4

Are you able to track your order?

rituprajapati
Excursionist
22 0 1

No 

Aiswarya_
Tourist
5 0 4

Yeah same here!!

Aiswarya_
Tourist
5 0 4

I'm in the exact same situation!! Please someone direct us to have our money back.

rituprajapati
Excursionist
22 0 1

Hey...Aiswarya

Screenshot_20220520_213616.jpg