Verification of domain name

BevH
New Member
9 0 0

I am a newcomer to the community, my name is Beverly.

I purchased my domain name true Shopify and I have been unable to verify my domain name. Guidance would be so greatly appreciated.

Beverly

 

 

Replies 13 (13)
BevH
New Member
9 0 0

My Plan is Shopify? Is it that I must have a Shopify Plus plan? Or would it matter?

 

BevH
New Member
9 0 0

Rather than verify I am trying to authenticate my domain name. Not sure if this is the same process.

Nia
Shopify Staff
178 15 24

Hi, @!

I appreciate you reaching out to our Shopify Community regarding your current domain issue. I just need to gather more context here to ensure I'm providing you with the best solution and guidance. Are you able to answer the following questions for me please -

  • Did you purchase this domain directly through Shopify?
  • Are you trying to authenticate the domain through your Shopify Admin or on another third-party site such as Google?
  • Is it possible to send through a screenshot of the section in which you're attempting to authenticate the domain? (Feel free to blur out any information you don't want to display publicly)

Once you've sent through the above, I can look into this further for you and we can get this sorted!

Nia | Social Care @ Shopify 
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BevH
New Member
9 0 0

Screenshot 2021-11-01 231403 Nia.jpg

Screenshot 2021-11-01 230911 for Nia.jpg

Hi Nia,

Thanks for your response. Appreciated.

1. Yes I purchased the domain directly through Shopify.

2. I am trying to authenticate the domain in the Shopify Admin. However, I did open a Google Merchant Account and registered my domain name without the .shopify.com. Now that I am trying to register my products with Google, of course that's failing because there is a mismatch between the domain name that I entered when I registered, thinking that everything was fine  and the existing domain name which still  ends.shopify.com.

3. I have attached the two screenshots, the first one is as far as I have gotten.

Hope I have been clear enough, if not let me know. 

Looking forward to your response,

Bev

Nia
Shopify Staff
178 15 24

Thank you for sending those screenshots through and providing that context for me! Your domain should've authenticated automatically due to this being a Shopify-hosted domain. I would like you to complete the following please -

  • Add your custom email address to the Sender email field under Settings > General, then click Save.

Once you have clicked save, if the domain still doesn't authenticate, you will need to reach out to our Live Shopify Support team so they can access your store admin and determine where the issue is for themselves. This may need to be escalated to our Technical Support team to troubleshoot from their end also!

Nia | Social Care @ Shopify 
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BevH
New Member
9 0 0
Hi NIa,

I had done that before and it didn't work, so I just tried to enter it
again and it still does not authenticate, I am getting the same message, so
I will send the email to the technical team as suggested.

What is the difference between a Shopify Plan and a Shopify Plus Plan, I
read on some part of the help documentation that a Shopify Plus plan is
required. I don't understand since I did purchase the domain directly
through Shopify. If I do require a Shopify Plus plan, what is the step to
this process?

Your assistance is appreciated.
Best wishes
Beverly
Nia
Shopify Staff
178 15 24

I appreciate your co-operation thus far in trying to resolve this!
In order to have your domain authenticated, there is no need for a Shopify Plus Plan. The Shopify Plus Plan is catered to high-volume business that meet a specific revenue amount. The monthly fee for this plan starts at $2000USD. We have more information on the Shopify Plus Plan here.

But I can definitely reassure you that you don't need the Shopify Plus Plan to have your domain authenticated, it's more so a matter of our team logging in and taking a look to see what's going on as we're limited to what we can access through here. Our lovely Support Advisors will be able to look into this issue further for you and get this sorted!

Nia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

BevH
New Member
9 0 0
Hello Nia, My domain authentication status is still 'failed'. This has now become a very urgent and critical situation since it is affecting my feeds to Google Merchant Centre.
BevH
New Member
9 0 0

The status of my domain authentication is still 'failed'. This is now both urgent and critical since it has affected my feed to Google Merchant Centre account.