verification shopify domain server error

[Hich]

I purchased a domain through shopify and I was sent an email to verify my email. I clicked the link in my email to verify and it showed that the action is completed. But once returning to the app, it still told me I need to verify my email. I pressed the button to resend the email but it just says a server error.

[Kelly_Wilson]

Hi Hich, perhaps it needs some time to process?  You may want to give it a few minutes and check on it again.

[Hich]

Hi Kelly, it's been 7 hours now! same problem.

When I click on the only link I received first time, it sais "link expired"

Pls help

[Skye]

Hi, @Hich 

Thanks for posting. I hope you're doing well!

This is definitely strange. In your Shopfiy admin does the domain say 'Pending,' or 'Action Require?' Can you also let me know how much time passed before you purchased the domain until you used the verification link in your email?

Thank you in advance!

[Kelly_Wilson]

Thanks for helping them! 🙂

[Hich]

It doesn't show "pending" nor "verification required".. When I click on domains from settings, i can see my domain with a subdomain same url, and myShopify.com domain.

 

I have clicked on the  verification link right after I received it, it was just few moments. I did showed it was verified after clicking on it, but yet, I'm seeing that verification message and re-send button shows that server error 

[Skye · Accepted solution]

Thanks for the additional information, @Hich 

I recommend reaching out to our live support team as they will be able to troubleshoot the issue directly. Please visit our Help Center and log in to your account to create a support request through live chat, or callback. Once you have logged in to your account, type your request in 'Ask about a topic', scroll down to 'Get Support', and then click 'Continue.'

[ShyXo]

Hello, I am having the same issue and I've tried everything the shopify help center told me to do and it continues to tell me server error, its been several days and today is the last day until it expires.