Very bad move of suspending stores

Solved
Vanderhyden24
Excursionist
20 0 16

Rachel this is a total nightmare what us merchants have to face. So you can imagine why persons here are annoyed by this repulsive act from Shopify.  

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baypark
New Member
5 0 0

How'd you go with lodging a complaint with AFCA? I looked at lodging a complaint with AFCA but because Shopify isn't listed I don't seem to be able to go any further. There was a chargeback made, but I'd refunded over 1/4 of a significant sale because I was unable to supply the  entire order. Shopify took the entire amount, plus the $25 chargeback fee, without taking into consideration the refunded amount. 

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Vanderhyden24
Excursionist
20 0 16

I am not sure how you may go about that however,  in your relation with Shopify chargeback cases. As a merchant wining the charge on Shopify is impossible to none matter the amount of proof you produce with them. With PayPal it's a little bit better because, they give you time to handle the situation before it handles through them! 

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baypark
New Member
5 0 0

Shopify said we had until the 29th to respond & then took the money less than 48 hours after the initial email. I've already started legal action. Our local state MP is Kevin Anderson. He's the person who issues fines to rogue companies. To find out how savage he is look up Camera Sky & the size of the fines.

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Vanderhyden24
Excursionist
20 0 16

To honest I cannot legally advise on Attorney. However,  most of our chargeback cases even though Shopify takes back the money after we provide evidence that we did our part as a merchant.  We communicate with our customers about the issue and customers send back the money via mail. 

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baypark
New Member
5 0 0

I tried ringing the customer but the call drops out as soon as I finish dialling.

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Vanderhyden24
Excursionist
20 0 16

Try introducing yourself to the customer in sms and explaining the situation to them and see if they will reply!

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baypark
New Member
5 0 0

Thanks, we'll try that.

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Vanderhyden24
Excursionist
20 0 16

You're welcome! Good luck to you!

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