Very bad move of suspending stores

Solved
drtalharafi
Explorer
43 2 60

Shopify recently started suspending stores for selling products which are in high demand due to COVID-19 like masks, hand sanitizers, etc. Which I think was a very bad move.

Although I commend them for taking steps against stores selling these products at very high gauged prices but the move of outright suspending the stores was not properly executed as many other store which are not selling these items are also affected.

This action did not solve any problem but has increased problems and frustration for people who completely rely on Shopify for their livelihood.This move has blocked the livelihood for those people especially at such times of crisis.

They could had taken care of this situation by this way.
1) Send warning to unpublish the flagged items withing 48 - 72 hours but letting other unflagged products to sell normally.
2) Ask to upload evidence of the flagged products that they are not related to those items related to COVID-19.
2) Then if any store wants to sell masks and other products they should provide some kind of application to list these items to sell on store with their recommended price.

This move by Shopify was so bad.

I suggest everyone to comment or send message to Shopify on their social channels.
https://www.facebook.com/shopify?_ga=2.222173976.1232068703.1584522103-78954881-8F2B-4B02-49D7-17A91...

https://twitter.com/shopify?_ga=2.222173976.1232068703.1584522103-78954881-8F2B-4B02-49D7-17A91F5CB5...

https://www.youtube.com/user/shopify?_ga=2.222173976.1232068703.1584522103-78954881-8F2B-4B02-49D7-1...

https://www.instagram.com/shopify/?_ga=2.222173976.1232068703.1584522103-78954881-8F2B-4B02-49D7-17A...

https://www.linkedin.com/company/shopify?_ga=2.222173976.1232068703.1584522103-78954881-8F2B-4B02-49...

https://www.pinterest.com/shopify/?_ga=2.222173976.1232068703.1584522103-78954881-8F2B-4B02-49D7-17A...

Already started searching for Shopify Alternatives.


Accepted Solution (1)
drtalharafi
Explorer
43 2 60

This is an accepted solution.

I think its time to find alternatives to shopify. Should had never started with shopify on the first place. I think WordPress is far more better than shopify.

I think Shopify will only listen once we start reporting the FB page https://www.facebook.com/shopify/ goto report page and then select "Poor Purchase Experience"

View solution in original post

Replies 128 (128)
BMT
New Member
1 0 2

Shopify suspended my store and I do not sell face masks or sanitisers.  whatever algorithim they are using is seriously flawed.

subanjj
New Member
1 0 0

hello bro,

I just running my store and selling different things like kitchen items,and according to me i don't brake any of shopify terms and conditions.I don't know why suddenly my store is banned.is  any one there to help me how i will get it again if its possible.

thanks in advance

drtalharafi
Explorer
43 2 60

I just checked the AUP page because this is what was mentioned in the email sent by Shopify "Your store, (Store Name) has been flagged for listing face masks, hand sanitizer or other high demand items related to the coronavirus pandemic at excessive prices. Shopify considers price gouging to be a violation of its Acceptable Use Policy (AUP) subject to account termination."

And I found that all those items are not even listed on the page nor is there any single word mentioning "COVID-19" or "Price gouging".

If the above mentioned policy is not even mentioned in the AUP page on the official website then how can they even suspend the account?

otrebor22
Excursionist
14 0 6
also suspended me shop but I don't sell masks, I don't understand
Isabella9
Tourist
9 0 25

Same here! I sell hundreds on non covid related products!! Orders I cannot now fulfil as my site is down!

NOTE: Every customer of mine either got their product or if there was a problem, immediate refund! I am a very clean store with good customer relations and customer service. Any masks (or anything else)  I sold, customers received or are receiving. 

This is completely UNFAIR!

I have been hysterical all morning! Absolute panic!!!

 

By the way:  The face masks I sold were not unfairly priced.

ALSO:  I sell beauty products including face masks which I think has cause further issues with the algorithm.

RJVikse
Tourist
6 0 5

I know, this shutdown is killing me, and support just tells you to wait around while missing out on sales and order fulfilment! Customers will blame us for something Shopify is responsible for, completely unfair. 

Isabella9
Tourist
9 0 25

I just looked at the AUP myself, absolutely nothing mentioned about COVID or price gauging.  

 

Why couldn't they warn us anyhow?? I would have unpublished anything they were unhappy with! The terrible thing is that I sell hundreds of NON covid products ...I operate a very clean store, I refund where applicable and my customers always get what they ordered. 

 

I am puzzled as to why they don't set a price ceiling if they are so concerned! Give me a RRP and I'll abide by it. I have masks in stock which I paid a lot of money for and am happy to abide by a RRP for goodness sake. But don't shut me down, I have a mortgage to pay!!!

eolas
Excursionist
14 0 13

Yes indeed price gouging is even not mentioned in their "Acceptable Use Policy" which I printed today.

And no way to contact customer support via chat as usual because they suspended our account.

 

We didn't even have a chance to understand the issue beforehand and take appropriate action to solve it.

Very disappointed by the action taken without any prior notification.

641686
New Member
2 0 8

I see I m not the only one with the same problem.   I m trying to sell masks, and Shopify founded the prices are too expensive so they closed my shop

today..............

What on hell does it mean?

Isn't Shopify an independent transnational enterprise????   Doesn't Shopify believe in the right of free competition?  The clients can choose their preference

We're not in a Totalitarian enterprise, o yes?

 

 
 



Isabella9
Tourist
9 0 25

What is the RRP for masks then? Does Shopify know? I don't force customers to buy! I don't sell at unfair prices! What do customers do who WANT masks for goodness sake?? Have we moved from Free Enterprise to a Totalitarian state!!! I want my Shop back. It cost me a ton of money to create and sustain, I had loads of internet traffic for hundreds of my NON Covid related products!!! My reputation is destroyed now!!! GIVE ME BACK MY SHOP!!!!

drtalharafi
Explorer
43 2 60

This is an accepted solution.

I think its time to find alternatives to shopify. Should had never started with shopify on the first place. I think WordPress is far more better than shopify.

I think Shopify will only listen once we start reporting the FB page https://www.facebook.com/shopify/ goto report page and then select "Poor Purchase Experience"

evakore
Excursionist
12 0 10

good idea.  thank you.  I am going to leave the a review and hit them with a lawsuit.

MEA_Team
Tourist
10 0 1

So my evidence of non-price gouging has been accepted, since we really do sell cheaper than market rate or at market rate. The demand for such evidence is ridiculous, because they are comparing an online store price with by their own request and qualifications "biggest retail chains" who buy hundred thousands of product at once and ship by container sea. And our small store goods that ship via DHL needs to match those prices. It's like economy of scale isn't a thing.

fortunately we managed to do just that because our intent was to help - not to price gouge but then we have no profit on those items, we are just making them available being based in China where supplies are not short anymore). I'd love to go to a 24/7 deli at midnight and tell them they are price gouging me because their price doesn't match wall mart or the dollar store.

 

So despite being accused of something without evidence, which is contrary to any justice system in western countries, and frankly most democracies, as you can't really prove a negative that's why the burden of proof is on the accuser (imagine you go out of your home and the cops randomly catch you telling you to prove that you never stole anything while they don't have evidence you did anything wrong- that wouldn't fly in any court outside of a dictatorship). My store was still not unlocked, now they ask me about my suppliers, my stock, and same thing, disprove things they can't prove in the first place. But beyong that, it is not even in their Terms of Use. EVEN if price gouging was a thing in their TCU (which is not), NOWHERE in it does it mention that we have to provide to them our suppliers details, records of relationships over the years, and all certificates to the goods we have.

 

At this point, I think there is an abuse that can be brought in court, beside the damage done to the business based on accusation of wrongdoing from the shop they can't even prove. They ask us to disprove something THEY can't even define (they never defined what is "price gouging" in their TCU), let alone prove. What messed up approach is that.

 

It looks like a class action here could work. Since they have done damage to our business with baseless accusation (because they didn't define the offense they are accusing us of), that they can't even prove (it's actually hard to prove something you haven't defined - but let's pretend it is a thing). Onus probandi incumbit ei qui dicit, non ei qui negat is the most basic principle of any modern justice system to prevent judiciary abuse of power, and it is one Shopify will gladly ignore while portraying themselves as social justice warrior. There is already an impending economic recession for most businesses, and they are making sure that thousands of famillies will have their head underwater with no chance to get back up and potentially die, so their CEO can feel good about himself "doing good" in the face of public opinion (I don't think it will work out that way).

 

Good job Shopify, maybe class action guys is our last resort. It's unfortunate that Shopify ignores the very basic principal of modern justice, but it turns out Shopify has base in north America and Europe, where modern justice exist to protect consumers/businesses. 

evakore
Excursionist
12 0 10

I had the same problem.  They even listen on the email products I didnt even sell.  I explained to them that I was using DHL to ship faster to customer.  They didnt care. I decided to remove all products related to corona virus, and even than its been 3 days they still havent put my store front online.  Now it makes me question their intentions with all this stopping the store from selling those products.  Now only they destroy business reputation, but why are they suspending all stores that selling virus products?  Do they not want people to get those necessary things?  I mean its a high demand and everyone want opportunity to purchase stuff that protect family.  Shopify obviously doesnt care about the people or the business owners who keep them in business.  Twice the customer support closed the connection on me.  Lana from support hasnt responded even though I have reached out so many times.  I spoke to my attorney today and I explained the situation and I was told that I have grounds to sue them and be compensated for ad losses and for ruining the reputation of the business.  I asked the chat support this evening for a phone number or a supervisor to speak to and i was told they dont have that.  I asked but when is this going to be resolved and the answer was we dont know.  

 

Literally I am convinced that SHOPIFY, does not want business owners to provide public with necessary products that will keep them alive during this pandemic.  If I dont get this resolved by today I will also call news stations and tell my story.  I will bring the heat so hard on them they wont know what happen same like they shut my store down without even letting me know.  They want people to suffer, they want us owner to lose business too.  So you know what is game on!  

evakore
Excursionist
12 0 10

Also my attorney said that shopify should not suspend stores without contacting the owner first letting them know why and what can be done before it reaches suspension.  

evakore
Excursionist
12 0 10

Not only they suspending stores but also they are rude and they dont even tell you when they will lift the suspension even after those products have been removed.  I have a feeling they will lose a lot of businesses due to this.  And they call themselves guru.  Not to mention that there is no phone number to contact and no supervisor.  I am thinking of bring in attorney.  I have ads up and running and people cant even see a store front.  Customers freaking out.  

evakore
Excursionist
12 0 10

My store has 5 thousand women apparel products.  And I added a collection of just 16 corona related products.  They suspended without a notice.  Now my customers cant reach my site.  Although I removed all corona related products they still havent put my side up.  I have spend 40K to build the website but now its ruined.  Shopify will have to compensate money wise and two years of work and ads running and for destroying my business.  Their policy mentions nothing about corona virus.  I have a print out.  I have 5 stores been paying thousands of dollars to them for years and they think I will let that go just because they are incompentent monsters.  Deep down they dont care about pricing they simply dont want us to provide options of safety to public.  They chose their pricing as they wish but they want to tell us different.  Its free market....shopify is a platform not better business bureau.  As a platform they dont have the right to shut down your business unless you did not make your payments.   Plus it doesnt take a week to fix the problem when I removed all those products.  I will share all this on twitter, youtube, facebook everywhere possible.  People need to be warned about this.  Also I am planning on contacting news papers sharing my story how shopify blocked me for selling supplies to people who need it at this times.  I feel they are doing it purposely.  

jp4teesandthing
Tourist
6 0 1

wow keep me inform and this does sounds like some bs..

Daveski
Tourist
3 0 2

Run as far away from Shopify as you can, look at the latest response I got from support 

//

Hello,

Unfortunately, once an account has been declined the decision is final.
As per Shopify's Terms Of Service | Section 4, it states that: "We reserve the right to refuse service to anyone for any reason at any time".

Best of luck with your business going forward,

Sam
Risk Analyst

//

herbal-erector
New Member
3 0 0
Are you guys considering a lawsuit against Shopify? Especially for those store owners who were removed and did not change anything in their store but were deleted or ban. (i.e same items before COVID-19, no price change but deleted due to COVIA-19)
bestco
New Member
1 0 0

I can definitely see a lawsuit coming for Shopify. Isn't it funny that Shopify tries to tell sellers what's a fair price and what's not? Did they think they were Amazon or eBay? Ridiculous.


Elli1
New Member
1 0 1

Shopify needs to do better! I listed a few masks, and gloves, I am still working on the pricing and product description. I have not promoted anything or even sold 1 item and shopify closed my store. Every drop shipper sells their items for 2 to 3 times the cost of what they pay for it. How else would they be able to afford the shopify monthly fees and facebook ads.  This is nonsense. In their email, it is 2 to 3 business days before they will respond to an email. 

XXBeauty
New Member
2 0 1

Also suspended. I don't sell ANYTHING related to face masks, hand sanitizer, cleaning products, etc. Also haven't received the email yet. I sell beauty products. This is nuts. As if our income wasn't already hurting. Also a seller on Amazon, where Amazon just stopped people from sending FBA inventory. I swear companies are TRYING to CAUSE a recession with all these awful decisions. 

Cornerstore
New Member
1 0 4
I don't know what to do I've been calling all day and emailing with no response. I'm hearing up to 72 hours but that's just not acceptable. I'm a new customer of shopify and being told I'm price gouging my customers by giving 1 free face mask with a 7 dollar shipping fee is offensive and simply untrue. The masks that were not being given away were $15.99 and btw these are high quality reusable respirators. They are being sold between $19.99 and $45.00 elsewhere. I thought I was helping by providing peace of mind and safety for far less than my competition. But either way to shut ALL of down without a simple warning is an unfair and unreasonable business practice. Not only is it costing me my reputation that I'm just begining to build but it's my livelihood also. One thing is for sure. Shopify has lost the trust of a new customer that was formerly very passionate about what they had to offer.
drtalharafi
Explorer
43 2 60
I just got an email from them stating that they have restored the store back and that I should remove the said products within 48hrs else they will suspend my account permanently.

Well I need a refund now. Because there is no policy mentioned in AUP page that I cant sell masks.

And my website with Woocommerce is ready so ready to migrate.
WTFSPF2020
New Member
1 0 0

What did you say in the email when they closed your store? How long did you get their reply after the store closing? I still no receive any feedback, they do nothing!

mmowok
Tourist
5 0 6

They restored my access to admin only last night, I sent them the proof that my mask is worth the price it was listed for, but I removed the product anyways, screw it, don't want to risk any more downtime of my store for one product that i haven't sold even once yet.

drtalharafi
Explorer
43 2 60

I just told them that I have marked their facebook page with "Poor purchase experience" and I need a refund for this month fees. I also told them that I will be taking this matter to BBB here https://www.bbb.org/consumer-complaints/file-a-complaint/get-started .

But I would suggest migrate to other platform. Like WooCommerce, Big Commerce, Wix etc rather than staying with Shopify. I just exported all my orders and have migrated to WooCommerce already and have filed a case against them on BBB for a refund. Suggest you do the same rather than waiting.

mmowok
Tourist
5 0 6

I'll try Alidropship plugin with my new store, you can actually buy it for half price if you register for their affiliate program and buy through your referral link plus use a discount code

Ben-Kloud-Nine
Excursionist
35 0 8

@shopify

if you are going to claim that something is against you "Acceptable Use Policy", MAKE SURE THAT YOU UPDATE IT FIRST.

 

@ Everyone who has had their store suspended or canceled

Contact your bank and request a chargeback on the shopify fee

Ben Moore
Vanderhyden24
Excursionist
32 1 18
We replied to their email about we are selling our prices according to the suppliers recommended prices and we set our proof screenshot with it. Nobody hasn't replied since from shopify.
whitey88
New Member
2 0 1

I did the same thing. I listed 3 N95 high quality masks that cost between $26 and $30. I sent them a screenshot of my cost plus I paid in U.S. shipping and the mask was only $49.00. However, there are sites on myip ranked in the first 20 top stores selling the masks for more and have been up for weeks and still are!! CRAZY!! NO RESPONSE FROM SHOPIFY!!!

memmba
Tourist
3 0 6

Believe there is no such nonsense.
if the store is closed in this way without sending a warning,
it means we are nothing ... totally nonsense.

sourcemr
Excursionist
33 0 16

come to think of it, a billion-dollar


@memmba wrote:

Believe there is no such nonsense.
if the store is closed in this way without sending a warning,
it means we are nothing ... totally nonsense.



@memmba wrote:

Believe there is no such nonsense.
if the store is closed in this way without sending a warning,
it means we are nothing ... totally nonsense.




company won't even think 2wice to throw us all out, well that's capitalism, move on, so have i

CozyHome
Tourist
7 0 5
Yeah I am working to migrate to Woo-commerce...
This is way beyond ridiculous.
Vanderhyden24
Excursionist
32 1 18
We are seriously considering to move to another platform because, this is the most rediclous thing I have ever seen on shopify. They replied to us finally about showing evidence our retail prices. Now we are dropshipping with third party fulfillment between USA and China. However, we are non USA resident nor citizen. Shopify says after submitted our screenshot with our suppliers recommended prices for dropshippers we using! Shopify claims that that are not accepting from third-party fulfillment services. So tell me guys how can we submit things that Don t exist?
drtalharafi
Explorer
43 2 60
You cant. Just goto the solution page of this post. You will find the
Facebook page lf shopify. Report the page for poor purchase experience.
Lodge a complaint on BBB.org , yelp.com and other consumer complaint sites
for a refund.

If any subsidiary of Shopify is present in you country send a letter to the
local attorney general for a case of fruad and Vigilantism.

Migrate to another site. I am considering 2 options right now. WooCommerce
I already migrated by shopify site and Also am building site for selling
mask on Wix. Single product store.

Recommend do the same.

Vanderhyden24
Excursionist
32 1 18
Hi there, just wanna keep you posted on this! The country I am from I think I am the only 1 from my country that exists on shopify! So filing a complaint on those recommended place might be a good idea! Also shopify has removed our suspension with immediate effect! So our store is running back to normal!
airnex
New Member
1 0 0

can you please explain which recommended place are you talking about you sent a complain to?

Vanderhyden24
Excursionist
32 1 18
Even though shopify put back our account up! One of our paid apps was tremendously disrupted by shopify suspended our store. It cost us for the services to be up and running plus money spend for these services that we offer. Is there any petition that merchants who are affected by this action with shopify we can report shopify together?
CozyHome
Tourist
7 0 5

What about bigcommerce?  Anyone familiar with them?  I am leaning toward them but I'm not sure yet.   Do they support free enterprise,  unlike shopify? 

drtalharafi
Explorer
43 2 60
I just tweeted them for a complete store migration. They said they are more than happy to help me with that.
Vanderhyden24
Excursionist
32 1 18
All of us merchants who are affected by this action with shopify we should file a lawsuit against them as 1 body. Every month merchants are charged fees from shopify then cannot treat us as if we begging them for a help or like they doing us a favor! Total nonsense!
LostinSpace1
Tourist
9 1 6

I also feel that this is not Shopify's role as they are merely a host, that was my understanding, NOT a marketplace such as amazon, ebay or etsy. If they are going to take on the role of policing, setting up rules for what we can sell, how much we can sell for and the like, then they should also provide us with traffic and SEO, much like amazon does. Where I live, Florida, anytime there is an emergency, the attorney general's office takes a very proactive role in shutting down and/or prosecuting businesses that price gouge, including on-line businesses. I don't know about other states, but I am sure they have similar laws already in the books. 

I will say this however, anyone price gouging in this times of need have  a special place in the eternal lakes of fire. Shame on them for taking advantage of this very bad situation, causing problems for legitimate businesses and the community at large. 

Sometimes when something hits me I go on and on so sorry for the tone and hope you understand my point. 

Just ranting!!

Vanderhyden24
Excursionist
32 1 18
I Totally understand your frustration and I agree with you totally! We need to teach shopify a lesson for messing with us here! A seriously thinking of moving to another platform because of this! Never mind they put my account back to normal. But, shopify cannot be messing with us as they like, and we did nothing to deserve such an embarrassment from them!
EcoCleanSS
Tourist
6 0 12

Everyone, please join the Facebook Group "Shopify Unfair Business Practices Private Group" in order to consolidate and show Shopify that we will not be taken advantage of by a knee jerk reaction by the Shopify CEO in closing down thousands of stores because of his overreaction to the coronavirus supply problems. Simply shows his lack of true leadership in a time of economic hardships, especially for all of us who rely on our own good business name and reputation with our businesses, and I KNOW many don't price gouge because we wouldn't do that to our own hard-earned businesses, and his tweet stating "he shut down over 3,000" for pricing is flat out slanderous.  

 

We are a Service Disabled Veteran Owned Business who FIGHT every day for business in this world of giant corporations. This subjective action by Shopify is direct hypocrisy of them being there for small businesses around the world. Enough is enough and we refuse to do business with Shopify. 

 

EcoClean Supply and Service, LLC

 

 

Vanderhyden24
Excursionist
32 1 18
We requested to join the Facebook group! Waiting for the approval.
jp4teesandthing
Tourist
6 0 1

hello and how long did it take them to put your account back?? mines been down since  04/06/2020 and it's 0410/2020 smh countless of email no response and i haven't sold any of those, but i had them on my site which i deleted completely

Vanderhyden24
Excursionist
32 1 18
It them over almost 48 hours
jp4teesandthing
Tourist
6 0 1

Ok it's taking forever to receive anything from them.. I did what they ask  of me and some i spent hours redoing everything and deleting the items of question that i never though was a problem.. This some unfairness and they charged my account a couple days like i got something going on and know they have supposedly "temporarily suspended" my account..

Sylvanna
New Member
1 0 0

As a nurse working in a facility with no mask and treating ill patients,   I commend Shopify.    Health care workers are putting themselves in tremendous danger of contracting and spreading COVID-19.  The city I live in is on lock down, only essential businesses are open.  But I can guarantee  that this virus is going to continue to spread like wild fire as long as the health care workers  here and across America continue to work under the current conditions .   I hope instead of being upset with Shopify,  try to look at this from a different perspective and consider yourself part of the solution.  The sad truth is people are hoarding and even stealing mask, leaving the people who need them most, the people who are on the front line vulnerable and at great risk of continuing to spread COVID-19.   

drtalharafi
Explorer
43 2 60

As a practicing doctor I myself am aware of this situation about the shortage of masks. The local suppliers here are not having masks. Hence I got masks imported in bulk from China to sell it here in my place which is not USA. Many private Clinics and hospitals who require masks or even people who wanted masks were able to get one using my website at a very cheap rate compared to what is currently sold by local suppliers and Pharmacies. The point is atleast they were getting it through my website to safe guard themselves.

We are not saying that intention of shopify was bad but the move they took for it was very bad move or I would say they mishandled the situation. 

And off course there is an increase in the prices of mask but do you know why?? because there are less people working currently, so the cost for production of the mask by the manufacturer goes high, then there are very less logistics which are working right now who also have increased their shipping prices because they have shortage of staff.

so Increased manufacturing cost + increased shipping cost = Increased Mask price ( which is more than 10% then what was being sold 3 months back) the decision how much is considered as price gouging is completely on the government to make and not Shopify.

Shopify took matters in their own hands to act as the judge, jury and executioner which is the definition of Vigilantism. 

evakore
Excursionist
12 0 10

Not only they suspending stores but also they are rude and they dont even tell you when they will lift the suspension even after those products have been removed.  

evakore
Excursionist
12 0 10

I just reported their page for poor service.   Left my comments.  And tweeted about it.  Next step is the lawsuit and calling news stations letting them know what is happening.  

Vanderhyden24
Excursionist
32 1 18
Hi there, we are also suspended from our store from selling the N-95 Coronavirus mask. Shopify claims that we are exploiting our prices with the N-95 Coronavirus mask. But, the truth is that we sell under our suppliers recommended prices! Up to now nobody from the relevant team has responded to us. Also shopify put our store in suspended mode because of this! I must say that how are we exploiting our prices when we are using our suppliers recommended prices for dropshippers? Why is shopify punishing us for something we have no control over the suppliers price cost? Also it is unfair that they judge us automatically without any warnings or measurements in place. This is an embarrassing situation we are facing at hand. We want shopify to looking to our matter at hand!
otrebor22
Excursionist
14 0 6

on google merchant is disapproving me of all the articles, should I delete the feed or wait? I'm afraid that they suspend my account

drtalharafi
Explorer
43 2 60

Better don't take any chances and delete the feed. Better safe than sorry.

Ramkumar_Damodh
New Member
2 0 0

One of our Indian stores is also suspended by Shopify due to this issue, we have listed these merchandise as an affiliate of Amazon India without price information and do not sell them directly to our customers. Yes, I agree Shopify's action is a kneejerk reaction due to some recent press reports in North America without considering sellers and interests of seller's customers. Hope they will review the stores quickly and restore the stores soon.

 

https://www.cnbc.com/2020/03/12/amazon-blocks-new-sale-listings-of-face-masks-hand-sanitizer.html

https://qz.com/1820138/high-priced-n95-masks-appear-in-facebook-ads-and-shopify-stores/

Visit our Shopify store at helmetdon.in
whitey88
New Member
2 0 1

I did list 3 masks on my store while rebuilding at 2 X's my cost not including the free shipping within the U.S. and my store was shut down. This is not right!!! They should have stated no masks or whatever! Now I had to send my price which is $26 or about and I was selling for 49.99. I should have never put the masks up but price gouging is far from the truth.

jooster87
New Member
2 0 0

Shopify said I failed to meet their use policy and that I am selling products for Covid. I wrote the Risk Force back and they didn't even read my email. Rather just took my payments off.  IM STILL IN TRIAL. I HAVENT EVEN SOLD 1 THING!  I DO NOT SELL FACE MASKS.  My emergency kits that typically have them HAVE (NO MASKS) right on the title because we don't sell them when they are needed other places... WOW. This is horrible service. Talk about bogus trial. You need better customer service on that task force y'all set up. And can actually do their job vs relying on a computer to take notes.  The guy on the phone said it would be cleared up after he reviewed my site. He was NOT part of the task force but a real human who can respond to real questions.. NOT JUST DEMANDS.

Patchcollection
Tourist
6 0 9

Our store sells embroidered patches, which are not even close to being related to the coronavirus. They ask us to submit evidence on fair pricing when we don't sell those products. 

641686
New Member
2 0 8
since when does Shopify interfere to set the RIGHT PRICES?
or please WHY is this happening?
Under wich laws?
Thks
evakore
Excursionist
12 0 10

Not only they suspending stores but also they are rude and they dont even tell you when they will lift the suspension even after those products have been removed.  I have a feeling they will lose a lot of businesses due to this.  And they call themselves guru.  Not to mention that there is no phone number to contact and no supervisor.  I am thinking of bring in attorney.

cburdick
Shopify Partner
4 0 2

Just to be clear, did you receive an email explaining the cause,, or was your store just suspended without explanation?

 

Our store sells books, so I'm hoping this is a coincidence. We received no explanation so I'm calling support.

Patchcollection
Tourist
6 0 9
See email below.
We DO NOT sell medical products or coronavirus related products. We were
flagged by mistake and our sales are taking a hit because of this.
--------------------------------
Dear ----------,
Please be aware that we have temporarily suspended your account. Your store,
---------- has been flagged for listing face masks, hand sanitizer or other
high demand items related to the coronavirus pandemic at excessive prices.
Shopify considers price gouging to be a violation of its
66758bae9fc7de0ff80b1bf2b3c099b1ccec24e9a8a0dc3d3d559e1425e913bbc8074316df6b
0555b4da27dcb> Acceptable Use Policy (AUP) subject to account termination.
If you feel your account has been flagged incorrectly, please reply directly
to this email with evidence demonstrating you are selling the applicable
products at fair retail prices. For example, evidence of the manufacturer's
suggested retail price.
You can access our Acceptable Use Policy
66758bae9fc7de0ff80b1bf2b3c099b1ccec24e9a8a0dc3d3d559e1425e913bbc8074316df6b
0555b4da27dcb> here and our Terms of Service
6265cc87c0dc76fbffaf6dfd87b0d5c8a20577a66a71558522806c880495ac16d4f7e19c4bde
c00dd66061413> here.
Thank you for your understanding,
drtalharafi
Explorer
43 2 60

WTF this store that is just selling masks with BIG BOLD heading corona is still up and running https://coronamask.co/products/coronamask%C2%AE-surgical-grade-facial-mask?variant=32133726077067

 

Why the impartiality?

sourcemr
Excursionist
33 0 16

thats fine, this is not price gouging - this must be the CEO's own shop, yeah thats right, selling his stuff is fine

PHQ333
Tourist
3 0 12
Ya, wow. We have not advertised any product or noted the pandemic on any of our product pages. Also, that price is more likely to be flagged as price gouging as I believe these masks are cents a piece. Yet many of us conducting business as normal are suffering.
memmba
Tourist
3 0 6

I cannot understand how the store is closed without any warning.
The closed store for the customer is a very worrying situation.

mmowok
Tourist
5 0 6