Very Slow Response from Support Team for Payouts

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I contacted Shopify support via chat on Monday for an urgent banking issue, Im thinking Ive been hacked. Chatted with support opened a ticket, waited 3 days. Wrote and chatted repeatedly for 5+ days and no response. Chat reps claimed that they "escalated the matter".

This issue is now extremely urgent . The lack of response and inability to reach this super-special secret department gives me pause on whether to move forward with Shopify. What is this happens again?

Has anyone else encountered this issue and have advice/support/ways to get a response? This seems like a poor way to handle urgent financial security matters as it stands.