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https://laviere.in/products/marine-melt
in this product page when video thumbnail is active the video is not playing instead of this it is showing blank white space. Can anybody help me with this issue
May i know how
Hey @laviere ,
This is Alvina from AdVision.
It looks like the issue with the video thumbnail not playing and displaying a blank white space could be related to a few possible causes. Below are some quick checks and potential fixes you can try:
Let me know if any of these work for you!
Somehow, theme outputs nothing for your video.
It's hard to tell why without seeing the theme code...
I'd speak to theme support first.
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