Video not loading on mobile version of website, black screen.

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Video not loading on mobile version of website, black screen.

apyacc
Tourist
5 0 1

Hi, looking some help with my website. I have a video uploaded on the homepage which loads fine on desktop and and on preview loads fine on mobile. When I visit the site on my phone all I see is a black screen. Can anyone help?

 

Using Capital theme: 

 

Thanks!

Accepted Solution (1)

Dan-From-Ryviu
Shopify Partner
10042 2000 2046

This is an accepted solution.

Hi @apyacc 

I tried to check on my  iPhone and it works well. What type of device did you check? 

 

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Replies 2 (2)

Dan-From-Ryviu
Shopify Partner
10042 2000 2046

This is an accepted solution.

Hi @apyacc 

I tried to check on my  iPhone and it works well. What type of device did you check? 

 

- Helpful? Like and Accept solution! OR Buy me coffee ❤️
- Ryviu - Reviews & QA app: Collect product reviews, import reviews from AliExpress, Amazon, Etsy, Walmart, Shopee, Dhgate and CSV.
- Lookfy Gallery: Lookbook Image: Easy and fast to create Photo Gallery, Lookbook, Shop The Look.
- Ryviu: Aliexpress Reviews - AliExpress Reviews Importer, one-click import aliexpress reviews, export reviews to CSV file.
- Reelfy‑Shoppable Videos+Reels: Create shoppable videos to engage customers and drive more sales.
- Enjoy 1 month of Shopify for $1. Sign up now.

apyacc
Tourist
5 0 1

Hi Dan - thanks for confirming. I have an iphone, I just checked on another iphone and it is working fine. Maybe I have some setting on my phone that is blocking the video from playing.. appreciate the quick reply I will check with a few other colleagues as well. Thanks!