All things Shopify and commerce
Hi,
New site using the Capital Theme.
Website : www.replayprints.com
Password : help
Issue - Video at header of home screen is Not Showing On Mobile devices.
Mobile phone tried - iphone13 & iPhone 8.
Video is showing as a blank black rectangle.
I have tried to attach the video via a link to youtube and via an upload directly to shopify files. I have also reduced the resolution etc but no luck on all fronts. I have raised this query in another (unresolved) discussion.
I have also contacted (twice) the third party responsible for the theme, but have had no response, which is super frustrating as it is obviously a paid theme.
Can anyone suggest a solution please? Or alternatively suggest a way of contacting shopify to report the issue?
Thanks in advance,
Tom
Solved! Go to the solution
This is an accepted solution.
Case closed
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