Solved

Video Not Showing On Mobile devices - Capital Theme

TommySaun
Tourist
6 2 1

Hi, 

 

New site using the Capital Theme.

Website : www.replayprints.com

Password : help

 

Issue - Video at header of home screen is Not Showing On Mobile devices.

 

Mobile phone tried - iphone13 & iPhone 8. 

 

Video is showing as a blank black rectangle.

 

I have tried to attach the video via a link to youtube and via an upload directly to shopify files. I have also reduced the resolution etc but no luck on all fronts. I have raised this query in another (unresolved) discussion.

 

I have also contacted (twice) the third party responsible for the theme, but have had no response, which is super frustrating as it is obviously a paid theme. 

 

Can anyone suggest a solution please? Or alternatively suggest a way of contacting shopify to report the issue?

 

Thanks in advance,

Tom

Accepted Solution (1)

TommySaun
Tourist
6 2 1

This is an accepted solution.

Reply 1 (1)

TommySaun
Tourist
6 2 1

This is an accepted solution.

Case closed