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Uploaded a video through the products tab on the admin section of Shopify, however it's not showing up on the products page of the actual website. Not sure why so any help would be great, thanks.
I use the Brooklyn theme. Website is: https://poisonjam.co/
Hey!
This is Dallas from the Shopify Social Care Team.
So in order to have that show-up, I'm going to need to go into the back end of your account to enable a feature. In order to be able to do that I'll need to send you an email in order to verify your account.
I've gone ahead and sent that email so if you don't see that in your inbox or in your spam folder please do let me know.
I also have 2 other workarounds in the meantime:
You should have the email in your inbox now so if you don't see it please let me know.
Dallas | Social Care @ Shopify
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Hi - Who do we contact to have this feature enabled on our shop?
Thank you!
Amber
zensability.com
Same issue happening here, Its just not showing the video at all and it should be.
Uploaded a video through the products tab on the admin section of Shopify, however it's not showing up on the products page of the actual website. Not sure why so any help would be great, thanks.
I use the Basel theme. Website is: https://poppybells.com/
Hello
I don't know if you will see this comment but are you able to help me out with this one?
Have the same problem but mine is with debut theme, let me know what steps to follow
Best;
Jose
Hello, is there a way for us to enable this feature ourselves? Having videos on our product pages is essential for our conversion funnel.
Hello! I have the same issue! Please enable the feature. My site is welearnwegrow.community
Your second solution does not add a video to the media/photo area of the product. It adds it to the product description. How do you add a video to show up in the product media/photo area? Nothing I've tried works. It was the original poster's question. Thanks.
Same problem here. Thought this would have been an easy addition to the product page like the photos but apparently not.
Has anyone found a solution to this? Really need to add a video to each product.
I have the same problem:( Please contact me and help
Good morning Dallas,
I'm having a similar issue, the videos are showing in the Shopify admin product page but not on the live site... any ideas?
Luis
Having the same issue here also on the updated Debut theme.
This is a supported feature with an interface provided to add a video link (YouTube in my case) and it even displays that in the Admin product page. Why does it require a support ticket to enable?
Hi
Hope you are well. I am having the same problem, on the simple theme. Can you assist?
Hi Dallas,
The Shopify account I am working for is running into the same issue. If you could give us the same fix you gave the original individual that would be wonderful.
The website is: https://bra-builders.myshopify.com
The email of the shop owner is: brabuilders111@gmail.com
Thank you!
Hi Dallas,
I am running into the same issue. If you could also give us the same fix you gave the original individual that would be wonderful.
The website is: https://excessthings.com/
Contact Email: shopexcessthings@gmail.com
Store Theme: Prestige Version 1.1.1
Hope to hear from you soon !
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