Virtual Help Centre assistant

jake_mitchell
Shopify Partner
120 2 49

Is there a way to turn off the virtual help centre assistant that anyone knows of? 

 

jake_mitchell_0-1691425506359.png

 

On a small screen it is really unhelpful, distracting and confusing to have 1/3 of the screen taken up by this new virtual assistant. 

 

I get that AI is all the rage, but this is such an oppressive use of it that actually makes it much harder to find information within help articles. 

 

Did this go through any rounds of user testing? 

 

Of all the recent UI changes this is the one that really stings. Just terrible design. 

 

Replies 6 (6)

Blair
Shopify Staff
1686 240 211

Hi @jake_mitchell,

 

Thank you for reaching out to the Community. 

 

I definitely understand where you're coming from regarding the most recent addition to the Shopify Help Center and would be happy to share some insight on how we can help.

 

The all new Help Center Assistant chatbox has been created to seamlessly assist with any questions that you may have. Due to this, it is not possible to minimize and/or disable the feature. While I can completely understand how that may not be ideal, I'm more than happy to share this feedback with our developers. We're always looking for ways to improve the platform and appreciate those notes.

 

Please let me know if you have any other questions or concerns. 

 

Blair | Shopify 
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jake_mitchell
Shopify Partner
120 2 49

The thing is though, it doesn't help. 

 

When I'm on the article I need I can get information from that. The chat assistant is just getting in the way at that point, making the actual content - which I've already found - harder to read. 

 

Chat assistants are good when the user doesn't know what help they need. Once they've found it the chat window just gets in the way. 

Whilst it might be acceptable on a bigger screen it makes the small screen experience more cramped than it should be. 

Kent11
Visitor
2 0 3

I couldn't agree more!  It's a huge window that can't be moved.  When I try to print the B2B setup checklist the print window only shows the Help Centre Assistant.  If I type in the Help Center Assistant "Close", it's super nice and says, "Of course! If you have any more questions in the future, don't hesitate to ask. Have a great day!"... but it never goes away.  Just horrible.  Give us the option to close or at least minimize the assistant.

DavidWard1
Excursionist
33 1 5

Agree, I hate the assistant, takes half the page, does not work, gives useless answers, worst "Help" EVER!

petgrocer
Trailblazer
187 2 273

This lazy man's ai help assistant is anything but helpful. It is yet another move by Shopify away from customer service and end user happiness. It is extremely frustrating and I would like to minimize it in order to minimize the anger I feel each time I see it. Honestly. Hiding our searches behind clicks, then you can't even find a way to reach customer service. I feel like Shopify is going backwards and is acting like a start up tech instead of a long standing service with thousands of clients.

jake_mitchell
Shopify Partner
120 2 49

Every day it gets harder to access support. We're paying for Plus and were told we'd have access to support but every week shopify make a new changes that is just funnelling everything through a dumb as rocks AI chatbot. 

How can we just access the support chat without having to answer riddles from R2-D2?