All things Shopify and commerce
It's been about two or three weeks that I have not received any orders so today I went to my store and I was surprised to see the following message:
Something went wrong.
I have checked those items but still do not see any clue why it's offline. I would appreciate any guidance on how to resolve this.
Thank you!
Hi, @stinkyCheeze. There are a number of reasons why a store may be unavailable so it's difficult for us to say for certain what happened here, but I'm happy to share more information to help.
Typically this happens if there is an issue with your account. In those situations you would be notified by Shopify through an email to the account owner or through a notification in your Shopify admin. I recommend double checking your admin and all of your email folders (including your junk or spam folder) to see if you have received any information you may have accidentally missed.
If you still can't find any information about this, please reach out to our support team through the Help Center here. We can't see your account information here over the Shopify Community, but if you speak with us through the Help Center we can see more details to help further.
Please let me know if you have any questions!
Erin | Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
When you see this message, that means your store was closed (usually without any email notification from Shopify) and you couldn't access your funds in your Shopify Balance (if you use it as a payout method). And when you contact them about why your store's closed, they would say they will send an email to request some additional documents/information. You submit these documents as required and you may wait forever to receive their response. For me, it's been 1 month since I sent the verification documents and never heard from them. I lost my funds in the Balance as well.
We recently spoke with Zopi developers @Zopi about how dropshipping businesses can enha...
By JasonH Oct 23, 2024A big shout out to all of the merchants who participated in our AMA with 2H Media: Holi...
By Jacqui Oct 21, 2024We want to take a moment to celebrate the incredible ways you all engage with the Shopi...
By JasonH Oct 15, 2024