Visiting my store URL I get a message saying "This store is unavailable"

[stinkyCheeze]

It's been about two or three weeks that I have not received any orders so today I went to my store and I was surprised to see the following message:

Something went wrong.

What happened?

This store is unavailable

What can I do?

• Return to the previous page.

I'm not sure why I my store is unavailable.  I went back through my email and I don't see a single message about when or why my store was taken offline.  I also went to my shopify admin panel and looked for a message that would notify me why it was taken offline and there is nothing there either.  Searching the help pages, I keep being directed to check the following for reasons why my store was taken offline:

• Resolving terms violations
• Manage sales channels
• Enabling secure connections to your Shopify store
• Frozen Shopify stores

I have checked those items but still do not see any clue why it's offline.   I would appreciate any guidance on how to resolve this. 

Thank you!

 

[Erin]

Hi, @stinkyCheeze. There are a number of reasons why a store may be unavailable so it's difficult for us to say for certain what happened here, but I'm happy to share more information to help.

Typically this happens if there is an issue with your account. In those situations you would be notified by Shopify through an email to the account owner or through a notification in your Shopify admin. I recommend double checking your admin and all of your email folders (including your junk or spam folder) to see if you have received any information you may have accidentally missed.

If you still can't find any information about this, please reach out to our support team through the Help Center here. We can't see your account information here over the Shopify Community, but if you speak with us through the Help Center we can see more details to help further.

Please let me know if you have any questions!

[windland4]

When you see this message, that means your store was closed (usually without any email notification from Shopify) and you couldn't access your funds in your Shopify Balance (if you use it as a payout method). And when you contact them about why your store's closed, they would say they will send an email to request some additional documents/information. You submit these documents as required and you may wait forever to receive their response. For me, it's been 1 month since I sent the verification documents and never heard from them. I lost my funds in the Balance as well.