Voided shipping label

[lvndrtales]

Hi there

I accidentally voided a shipping label that was already delivered? Is there a way to cancel this? It says the money will be used as credit for future purchases. please advise

[Nick_Marketing]

If you printed the label from Shopify and the package has been accepted/scanned at the postal office, the system should have prevented the label from being voided.

Try reaching out to support, they can look into it
Contact page link: https://help.shopify.com/en/questions#/contact/
If the link keeps redirecting to the home page, try opening the link in Chrome Incognito mode.

[Luna]

Hey, @lvndrtales.

Thanks for bringing your question to the Community forum. I'm more than happy to look into this with you. 

Currently, there is no way to cancel the void shipping label. May I ask which shipping carrier you purchased the label with (UPS, USPS, DHL, etc)? If the package had already been scanned by the carrier, you wouldn't have been able to void the label. Once it does get scanned, depending on the carrier, it is possible that it will still go through and we’ll see an adjustment charge.

Other times it will be returned to the sender (yourself). In that case, you will need to repurchase the label and ship it out again. For some additional context on this, check out: Changing and Voiding Shopify Shipping Labels. 

May I ask when you sent out the order? Looking forward to hearing back from you, so that we can continue to work on this together.

[Luna]

Hey, @lvndrtales.

Just checking in with you. I want to ensure that you receive the support you need. If you have any questions, please don't hesitate to reach back out.

Best,