Voided shipping label

lvndrtales
New Member
1 0 0

Hi there

I accidentally voided a shipping label that was already delivered? Is there a way to cancel this? It says the money will be used as credit for future purchases. please advise

Replies 3 (3)
Nick_Marketing
Shopify Partner
1364 314 397

If you printed the label from Shopify and the package has been accepted/scanned at the postal office, the system should have prevented the label from being voided.

Try reaching out to support, they can look into it
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Luna
Shopify Staff
Shopify Staff
712 66 89

Hey, @lvndrtales.

 

Thanks for bringing your question to the Community forum. I'm more than happy to look into this with you. 

 

Currently, there is no way to cancel the void shipping label. May I ask which shipping carrier you purchased the label with (UPS, USPS, DHL, etc)? If the package had already been scanned by the carrier, you wouldn't have been able to void the label. Once it does get scanned, depending on the carrier, it is possible that it will still go through and we’ll see an adjustment charge.

 

Other times it will be returned to the sender (yourself). In that case, you will need to repurchase the label and ship it out again. For some additional context on this, check out: Changing and Voiding Shopify Shipping Labels

 

May I ask when you sent out the order? Looking forward to hearing back from you, so that we can continue to work on this together.

Luna | Social Care @ Shopify 
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Luna
Shopify Staff
Shopify Staff
712 66 89

Hey, @lvndrtales.

 

Just checking in with you. I want to ensure that you receive the support you need. If you have any questions, please don't hesitate to reach back out.

 

Best, 

Luna | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog