VoIP Phone app that integrates with Shopify customers info (orders/inbox)

[dagoodretail]

Basically had a headache trying to use Aircall, but support is dead, so I thought I ask around.

Need a VoIP Phone app that integrates with Shopify customers info (orders/inbox).

Usability:

to see customer name and order details when he calls

being able to pull up relevant info in real time

ideally also integrates with mail system (gmail) so you see the whole picture of interactions with a customer.

Haven't tested yet a Swarm app, only has 1 review now... may test it later. Maybe someone already has an app that I can't find? Anyone really uses Aircall?

[DaisyVo]

Hi @dagoodretail 

Hey there! Totally get the frustration—nothing worse than dealing with a tool that doesn’t work as expected, especially when support is MIA. You need a VoIP phone app that seamlessly integrates with Shopify, pulls up customer info in real time, and ideally works with Gmail for a full interaction history. Let’s break it down and get you the right solution.

Best VoIP Phone Apps for Shopify Integration

Here are some solid options that should do exactly what you need:

1. JustCall – One of the best-rated VoIP solutions for Shopify. It shows customer details (name, order history) when they call and integrates with email (Gmail, Outlook).

   • Key features:
     Shopify integration: Pulls up customer details when a call comes in
     Gmail integration: Access past email interactions
     Call logging & recording
     SMS and WhatsApp integration

2. CloudTalk – A solid choice if you need a call center-type setup. Integrates with Shopify and lets you see order details instantly.

   • Key features:
     Real-time customer data from Shopify
     Auto-call logging in Shopify and CRMs
     Customizable call routing
     Gmail sync (via Zapier)

3. Aircall (if you still want to try it) – Some users have had mixed experiences (like you), but it does work for Shopify integration.

   • Issues: Some report laggy integration and poor customer support (which you already experienced).

4. RingCentral – More of a business VoIP, but with Shopify integration via third-party apps. Not as seamless as JustCall or CloudTalk but still a strong choice.

What I’d Recommend?

👉 If you want a hassle-free, Shopify-native integration, JustCall is your best bet.
👉 If you need a call center-like setup, go with CloudTalk.
👉 If you’re still open to testing Swarm, go for it, but it’s a newer app with little feedback.

Setup Tip: If Gmail integration is a must, check if the app directly supports it or if you need to use Zapier to connect Gmail and Shopify.

Hope this helps! Let me know if you need any extra details.
Thanks,
Daisy.

[dagoodretail]

Hi!

Thanks for coming back though, I've went on with something that works best for me personally and happy to share with everyone here.

So the best solution for me right now is - setting up a Zoom Phone.

It does not integrate with Shopify though, so to get all customer info this is what I did.

It seamlessly integrates with Google Contacts.

Use Zapier to send all new and updates of contacts to Google Contacts.

This way if a customer was created - you will see who's calling.

But yeah, all order history will be separately in Shopify.

But Zoom does more than just a Phone. AI assistant, Summarize call info, Recordings of all calls and multi-device system.

Works for me now.

[DaisyVo]

Hi, 

It's good to know that you have managed to solve it.

Feel free to ask if you have other questions