w9 and US Update form

[shopt]

There is a notice requested that I upload my w9 and Shopify Payments US update form on the home page of the backend of my store. Does this mean a w9 filled out for just myself (if I am the only "employee") and what is the other form? Where can I find it?

[Mac · Accepted solution]

Hi, @shopt! 

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.

The Shopify Payments US update form collect has been sent out to verify key information for the individuals in your business. Please check your email inbox as an email should have been sent to with a link to the document. If you have not received the email, please visit our Help Center and log in to your account to create a support request so that we can send you the form. 

In terms of uploading your W9, I suggest reviewing the public IRS information here and consulting your tax professional if you are unsure. You can also reach out to support as we may be able to provide some more information regarding how many forms need to be submitted. 

Feel free to reply back to this thread with any questions or updates and we can continue our conversation further!

[sziemba]

Hello,

I cannot remember if I submitted a w9 to Shopify or not. How can I find out if I did/where do I go?

Thanks!

[Mac]

Hi, @sziemba!

Thanks for joining this thread.

I understand that you are experiencing a similar issue regarding your w9 form. Since we’ll need to access your account in order to take a closer, we’d be happy to continue assisting you through our Help Center. In order to access our live support, you can ask the Virtual Shopify Assistant to contact support. From there, it'll guide you with your next steps on how to connect with a team member.

Let me know how that goes!