Want to change Basis plan to stater

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Shopify support center ( amazon.trader92@gmail.com ) this is my account I am not using Shopify for more than 6 month I want to change my payment plan from basis to starter please do the needful on urgent basis

Replies 3 (3)

Shopify Staff
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Hi, @darazpro!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.


I understand that you have been using Shopify for a few months now and are wanting to change your plan from the Basic plan to the Starter plan. At the moment, this would not be possible as The Shopify Starter plan is only available for new merchants and those in the free trial period.


Feel free to share some additional context as to why you are looking to change plans and I'd be happy to provide some recommendations to get you back on track. If you want to take some time to  revamp your store, then you may want to consider the Pause and Build plan. Your store will continue to run at a reduced cost of $9 USD per month. You will have access to your Shopify admin and edit your products when you need to, but your checkout will be deactivated. 


We’d be happy to continue assisting you through the available contact methods in our Help Center. Once you're there, log in to your account, select a topic, and scroll down to the bottom of the page to select a contact option.


Feel free to keep me updated! 

Mac | Social Care @ Shopify 
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Am I to understand that Shopify would rather have their users cancel their plan entirely thus receiving $0 a month, rather than allow us to revert back to the start plan for $5 a month? Interesting. Well, I'm canceling as well. 

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It sucks cause i spent so much time building my store but i cant afford to keep it up anymore since now its 45$ a month after tax but before i started my account with shopify i did researxh and they said i’d be able to downgrade to started plan whenever i please guess not.