This is an accepted solution.
Thanks for taking the time to post your query here on our forums. I'm sorry to hear that you've been dealing with billing issues. We most definitely can sort this out with you.
In order to take a closer look, we’ll need to access your account. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.
Our support team will be happy to look into this and resolve the issue as quickly as possible. Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic.