Web Receipts

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We have the new Lightspeed Retail system and when our Shopify orders come through to LSR, our sales receipts have a bunch of gibberish that prints out under "instructions." Lightspeed Retail showed me where this exists (under the transaction's shipping info), but say they cannot customize the receipt to print out without it every time, so I would need to go in and erase it manually before printing. Our integration (accumula) says they cannot fix this either. To avoid manually deleting it on the receipt every time I print, is there a way to put something into the coding to remove it or to make it more of an internal note and not print out?