website cant be reached?

Shopify Partner
16 0 1

my site cant be reahced so many times why?

Reply 1 (1)

Shopify Staff
810 66 93

Hi @AhmedFathy12 ,


Thank you for reaching out. The "This Site Can't Be Reached"  error typically indicates that your web browser is unable to establish a connection to the website you are trying to access. I would appreciate if you could share a screenshot of this error to confirm. Additionally, can you advise if you come across this error when accessing Shopify admin, storefront or both?

Generally, there are several possible reasons for this error:


  • Network connectivity issues: It's possible that there is a problem with your internet connection. Check if you can access other websites to determine if the issue is specific to the website you are trying to reach or if it affects all websites. Try to access it from a different device, if available.
  • Incorrect URL: Double-check the URL you entered to ensure it is correct. A small typo or mistake in the URL can lead to the "This Site Can't Be Reached" error.


If the error persists, and you are unable to access the website, I recommend visiting our Help Centre page. Once there, you can log in and initiate a support live chat request. You can use the virtual assistant to provide details about your current situation, and then proceed to request additional help in order to connect to our live chat support. Please let me know how that goes.

Iris | Social Care @ Shopify 
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