Hi @AhmedFathy12 ,
Thank you for reaching out. The "This Site Can't Be Reached" error typically indicates that your web browser is unable to establish a connection to the website you are trying to access. I would appreciate if you could share a screenshot of this error to confirm. Additionally, can you advise if you come across this error when accessing Shopify admin, storefront or both?
Generally, there are several possible reasons for this error:
If the error persists, and you are unable to access the website, I recommend visiting our Help Centre page. Once there, you can log in and initiate a support live chat request. You can use the virtual assistant to provide details about your current situation, and then proceed to request additional help in order to connect to our live chat support. Please let me know how that goes.
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