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Website deactivated

New Member
1 0 0

Hey! My website shutdown after me and my friend were gonna buy a domain and the payment didn't even go through so we were just wondering if we could resolve the issue or if it was just the age number on the card.

Reply 1 (1)
Shopify Staff
Shopify Staff
1349 164 200

Hey @chris249,


Are you unable to log into your Shopify admin at all? If so we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback.


Please visit and log in to your account to create a support request.


Otherwise, if you are able to log into your Shopify account via another device, I would suggest clearing your browser cache and making sure you are operating on the latest version of Google Chrome. When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites.


Let me know if you have any further questions!

Moira | Social Care @ Shopify
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