Website freezes when i go via Instagram/Facebook

[Bingen]

Hey!
As the title says, my website keeps freezing whenever I access it through the link in my bio via Instagram and Facebook. I've tested it several times, and it consistently freezes as soon as I click on anything. A customer also mentioned experiencing the same issue (she had a samsung).

It seems to only happen on Android devices (specifically Samsung), not on iPhones. If you're using an Android, could you please check and let me know if it freezes for you too, and if you would know a possible solution. I tried other websites but never happened the same thing as it did for me.

[goldi07]

Hello @Bingen 

Thanks for the details and screenshot—this is a fairly common issue, especially with how Instagram and Facebook open links inside their in-app browsers, which can cause problems particularly on Android devices (like Samsung). Here's a breakdown of what might be going wrong and how to fix it:

What's Likely Causing the Freeze
1. Instagram/Facebook In-App Browser Issue (Android-specific):

. Meta’s in-app browsers have bugs, especially with how JavaScript, cookies, or third-party scripts (like cookie consent popups) behave.

How to Troubleshoot and Fix It
1. Test in Safe Mode / Stripped Version
. Use a tool like BrowserStack or an actual Samsung device to test Instagram/Facebook in-app browsers specifically.

. Try loading your homepage with cookie banners disabled (if possible).

2. Simplify or Replace the Cookie Consent Tool
. Try a lightweight GDPR/cookie popup tool like CookieYes or Osano and ensure it degrades gracefully in in-app browsers.

3. Force External Browser Opening (Workaround)
Meta doesn’t let you force open in Chrome/Samsung Internet, but you can guide users with a message:

“Tap the three dots (⋮) and choose ‘Open in browser’ for best experience.”

Alternatively, you can use JavaScript to detect in-app browsers and show a notice:

if (navigator.userAgent.includes("Instagram") || navigator.userAgent.includes("FBAN")) {
    alert("Please open this link in your browser for best experience.");
}

4. Use Link Shorteners That Prompt Browser Opening

5. Check Console Logs
If you can capture logs using remote debugging via Chrome DevTools + Android phone, you might see exact script errors that cause the freeze.

. These browsers are not full-featured and often choke on heavier scripts or modals.

2. Cookie Consent Modal (Like in your screenshot):

. This modal might be blocking interaction if it doesn't behave well in the in-app browser.

. If the popup uses animation or non-standard modal scripts, it might freeze or not respond to taps correctly.

3. Heavy Scripts or Visual Effects:

Things like background videos, scroll animations, or JavaScript-heavy themes can trigger browser slowdowns or freezes.

Thank you 😊