Website is down. No way to reach customer support or call/Chat. Frustrating!

New Member
1 0 0

Hello !

I am wasting a lot of time while trying to find customer support at Shopify! This is disappointing. There is no option to chat/call for critical times!

Our website is down and we need help 'Now'.

Does anyone have any idea how to fix this?


Replies 2 (2)
82 11 17

Hey there, 

could you please provide a little bit more details? A link to your shop would be a good starting point. 

What exactly isnt working? What happened before? Did you make any changes before? Is your dashboard accessable?

I dont think anyone is able to help you when you just say "It does not work"


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Shopify Staff
1582 105 214

Hi there @SentientSteps!

Sorry to hear you've not been able to get the support you require thus far.

I'd be very happy to take a look at your store from here, to see if there is anything we can advise as-is, though it may ultimately prove necessary for you to contact us securely for account support.

You can get account support by reaching out via our Help Centre here

Just follow the prompts on the screen there, enter some info on the issue you're facing and scroll down to see the available support contact options.

Let me know if you're having any sort of difficulty with accessing those options to get support!

Don | Social Care @ Shopify 
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