Re: Website is offline with no warning - Shopify support site is down

120life · ‎03-21-2023

All of a sudden my website went offline. I'm not able to access my shop and I can't contact support for immediate help.

I have no idea what the problem could be. Since I don't have access to the admin dashboard I can't investigate that way either.

How do I get direct support on my site??

Our website URL is www.120life.com

ChasinTail · ‎03-21-2023

Same!!

lisa68 · ‎03-21-2023

SAME!

made4Uo · ‎03-21-2023

Hi @120life,

Try to open the website in incognito browser. It does works on mine

If this fixed your issue Likes and Accept as Solution is highly appreciated.☕ Coffee tips fuels my dedication.
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120life · ‎03-21-2023

Thanks for your response! It does seem to work in incognito mode... any idea why that would be?

made4Uo · ‎03-21-2023

Hi @120life,

I check the status, and shopify is aware on this issue and currently working on this. You can check the status here

If this fixed your issue Likes and Accept as Solution is highly appreciated.☕ Coffee tips fuels my dedication.
Get EXPERIENCED Shopify developers at affordable rates—visit Made4Uo.com for quick quote!
Do not lost your Shopify store! Get FREE trial with ✔️ Rewind Backup: Automatic, reliable, stress-free