websites not working

[uzwalsuperdeals]

whenever I put my store link on url it shows" This  sites can't be reached".

and Status of domain says  setup in progress . what is the problem  ...  

Really appreciate your feedback.

[KeithMoore]

I found that I had to verify my domain with Shopify.

[genovaorganic]

what if I bought my domain with Shopify and I can't even log ?

[Aria]

That's normal, @KeithMoore. Everyone who purchases a domain from Shopify will receive an email to verify ownership. This is for security reasons. Reminders will be sent but the domain gets put on hold if it's not verified. 

@genovaorganic, can you please tell me more about the difficulty you're having?

[genovaorganic]

I guess I never choose a plan and my trail expired but I did receive a sale on Sunday and Tuesday when I logged in the morning to place tracking number for client I was kicked out and I was told my shop was unavailable and now when I go to log in it shows I don’t even have a store an my domain was with Shopify. I can’t see nothing. Genovaorganic.myshopify.com .. also this morning I receive a email saying their refunding the purchase that was made by client when I already shipped it but can’t email client or nothing I need help please.im loosing money and products..

[Aria]

Thank you for confirming that, @genovaorganic!

We're going to have to authenticate you to take a closer look at this issue. If you haven't already, please contact our support so we can do that.

Thank you!

[AndreJAjiri]

Hello My website is not working on Shopify and my pages seem to keep glitching on my preview of the website below I attached my GoDaddy Records below 

[Aria]

Hey, @AndreJAjiri!

It's difficult for me to know what is going on without having access to your Shopify store. Your DNS settings appear to be correct but there is more to it than that. It would be a lot faster for us to help you if you contact our support. 

To contact our support team, first head here and log into your store. Once you've logged in, you'll be prompted to ask about a topic:

Doing this will present you with links to relevant documentation on our Help Center, but there will also be an option to contact us directly if you require further help: 

Clicking on this button at the bottom will then present you with the different support options available: 

If you are unable to login, you can choose the "Continue without logging in" option at the start and continue through the same process.

You can also contact us using Facebook Messenger or Twitter DM and we will help you there.

Thanks!

[Dotto929]

Great help!

[Aria]

Hey, @Dotto929!

Your DNS settings are not set up correctly. Your A record needs to be pointed at Shopify's IP address which is 23.227.38.65. Currently, it is not pointed at any IP address. Your CNAME needs to be pointed at shops.myshopify.com. Again, it is not pointed at anything. 

This guide explains how to edit your DNS settings if you purchased your domain through Shopify.

For urgent matters like this that affect your ability to receive orders, it's always faster to contact our support, rather than post on forums. You can also contact us on Facebook Messenger or Twitter DM if you're still having difficulty. We'll then be able to troubleshoot and help you solve it quickly. 

[AlexPatrick]

I see Now that this is probably an ongoing issue, I’ve had this problem now for about 5 days. While I’m paying Out of pocket to try to solve this issue for me... Customer service hasn’t started in the right foot for me. And to see that this user had this problem in 2019 and when you try to click on their link it’s still not working raise my concerns even more.

[Aria]

Hey, @AlexPatrick!

I'm not quite sure what you mean. 

Most people on this thread had websites that were working fine, it was their domains that were not set up correctly which is normally an easy fix. 

Can you please provide more information on the issues you're experiencing? Screenshots would be awesome.

Better still, reach out to our support team so we can authenticate you and resolve this problem quickly.

Thank you!

[AlexPatrick]

I Tried reaching out to customer support.

it doesn’t allow me to log into my store anymore to be able to get Integrated customer service help..

i need to speak to someone via email or phone.

This has caused me a lot of money and time.

my team has also tried and we have got no solution.

i need real help no more templates or bots please, this is very frustrating as im sure you could imagine.

[Aria]

Hey, @AlexPatrick!

Are you having trouble logging into your store normally? You can say you don't have a store to get through to an advisor who will be able to take you through manual authentication to help you.

In order to support as many merchants as we possibly can, we no longer accept inbound phone calls. At certain times of the day, you can request a callback on our support page. If that option is not available, it means our queue is full already. You can certainly email us but online chat will be a lot more efficient, you will get a faster response that way. 

I do understand how frustrating this is for you and our advisors are waiting to help you. 

[Hamidrajabi]

hallo, i have the same problem i bought almost 2 weak a domain from shopify unfortunately its still on SSL Pending. i will highly apperciate your attention https://scorpions-fight-gear-2.myshopify.com/admin/settings/domains

[Aria · Accepted solution]

Hey, @Hamidrajabi!

It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit here and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

[josiemcgraw]

Hello,

My DNS is set up correctly like the example you've shown, and it's still not working.

Any help would be appreciated. Thank you!

 

[Aria]

Hey, @josiemcgraw!

The IP address is incorrect, according to your screenshot. It should be 23.227.38.65.

If you're still having difficulty, please reach out to customer support as mentioned above. We'll be happy to help. 

[josiemcgraw]

Brilliant. Thank you! I missed that. My sore eyes after hours of computer staring...

I disabled the redirection and then redirected it again and it seemed to work this time. 

[Aria]

I'm glad to hear that, @josiemcgraw!

Thank you for confirming. 

[amirulfirdaus]

Hi, I want to ask, why i cant open my shopify domain. It says, 'This domain was recently registered at Namecheap. Please check back later!.'

This is the website: www.fullhousefactory.com