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websites not working

Solved
uzwalsuperdeals
New Member
1 0 1

whenever I put my store link on url it shows" This  sites can't be reached".

and Status of domain says  setup in progress . what is the problem  ...  

Really appreciate your feedback.

Accepted Solution (1)

Accepted Solutions
Aria
Shopify Staff (Retired)
Shopify Staff (Retired)
853 34 329

This is an accepted solution.

Hey, @Hamidrajabi!

It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit here and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Aria | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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View solution in original post

Replies 43 (43)
Aria
Shopify Staff (Retired)
Shopify Staff (Retired)
853 34 329

Hey @uzwalsuperdeals!

 

Aria here, one of the Social Care gurus at Shopify.

 

Without being able to see your store and domain, it's difficult for me to establish exactly what is happening.

 

Please share your URL if you feel comfortable with that. Which company did you purchase it from?

 

I would recommend you log into your domain account and take a look at your DNS (Domain Name System) settings. The A record should be pointed to Shopify's IP address which is 23.227.38.32. The CNAME should be pointed to shops.myshopify.com. It's important to ensure you only have one A record.

 

You can find out more about how to set up a third-party domain in this guide.

 

If you purchased your domain directly from Shopify, it's possible there was a glitch in the setup. Please reach out to our support so that we can authenticate you and solve this problem for you. You can find our contact details here.

 

I'd love to help you resolve this. Please let me know how you're getting on.

Aria | Social Care @ Shopify 
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LVCAyoub
New Member
1 0 0

Hi,

The same problem here with my store (https://lvctradition.com/)?

I don't undertand why I have this issue with my website as everting is ok: payment, domain..etc

 

Can someone explain?

 

Regards

Aria
Shopify Staff (Retired)
Shopify Staff (Retired)
853 34 329

Hey, @LVCAyoub !

 

Aria here. 

 

Your domain is not set up correctly, you will need to edit your DNS settings. The A Record needs to point at Shopify's IP address which is 23.227.38.32 and the CNAME needs to point at shops.myshopify.com. Normally when you purchase a domain from Shopify, this setup happens automatically but it seems there was some sort of glitch in this case. 

 

To edit your DNS settings, go to Online Store > Domains > Manage 

 

19-10-2uqpt-ar19x

 

You would then click on 'DNS Settings' at the top of the page, just under your domain name: 

 

19-10-mh3vc-8ybkg

 

 

Let me know how you get on.

Aria | Social Care @ Shopify 
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YK-1
New Member
1 0 0
I’m having trouble with my website. When I search it in on the web browser it showing a blank page.
My website is youngkingsbarberstudio.com. Will be gratefully appreciative to resolve this

Thanks
KT
LupSoftware
New Member
3 0 0

could you please help me about similar problem, today evening i cant login my website also cant go any page of website, my website is https://lupsoftware.com     and i had transfered my domain to shopify before from other company, it was working nice before

Aria
Shopify Staff (Retired)
Shopify Staff (Retired)
853 34 329

Hey, @LupSoftware!

 

If I was to guess, I'd say you received emails to authenticate your domain and failed to click on them, resulting in a domain suspension. Without being able to look at your account, I can't confirm this for sure. Please reach out to us at Shopify Support to allow us to authenticate you so that we can access your account and tell you what is going on. If necessary, we will be able to resend the email to you to solve the problem. 

 

@YK-1 , it looks like you managed to resolve the issue with your store. If this is not the case, please also reach out to us at Shopify support so we can authenticate you and solve it for you.

 

Thank you!

 

 

Aria | Social Care @ Shopify 
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LupSoftware
New Member
3 0 0
Hi, i remember i had verified by clicking at my mail just i had opened it
in secret browser, maybe had error because of that, i generally using
browsers in secret windows for no need to delete cache and past time in the
future
i cant login my shopify still couldnot login, can you send me verify domain
mail again? can you fix my shopify please
Aria
Shopify Staff (Retired)
Shopify Staff (Retired)
853 34 329

Hey, @LupSoftware!

 

I can see you already reached out to our support team for assistance.

 

Please reply directly to the email if you have further questions. 

Aria | Social Care @ Shopify 
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Samir_Adhikari
New Member
2 0 0

Hello Ma'am!

Today I connected my Shopify store with a third party domain name and it shows the site can't be accessed. Please let me know how to solve it.

The domain name is www.techiebuddyofficial.com.2.png3.png

 

Aria
Shopify Staff (Retired)
Shopify Staff (Retired)
853 34 329

Hey, @Samir_Adhikari!

 

Your DNS settings are not set up with your domain provider. Your A record needs to be pointed at Shopify's IP address which is 23.227.38.65. Your CNAME needs to be pointed at shops.myshopify.com. This guide explains more about how to set up third-party domains. 

 

Let me know if you have more questions.

Aria | Social Care @ Shopify 
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Samir_Adhikari
New Member
2 0 0

Hello Ma'am, 

I had set it up exactly as mentioned in the guidelines. I have attached a screenshot of the DNS Management Ma'am, please do let me know what should be done about it. Thank you!screenshot.png

Aria
Shopify Staff (Retired)
Shopify Staff (Retired)
853 34 329

Hey, @Samir_Adhikari !

 

I'm sorry for the delay in response. It's always best to reach out to our Support when you have an urgent issue regarding your store. I'm glad to see it seems to be resolved in this case. 

 

Please let me know if you need anything else.

Aria | Social Care @ Shopify 
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KeithMoore
New Member
2 0 0

The site www.onemooreessential.com is not working. I ran the test and the site seems to be fine but then on another site I received bthis message: Failed Document Request. 

Aria
Shopify Staff (Retired)
Shopify Staff (Retired)
853 34 329

Hey, @KeithMoore!

Your site seems to be working perfectly as far as I can see. The DNS settings are set up correctly.

If you're still getting the error message, can you please give me more information on exactly what steps you went through before you saw the error? Which site did the error come up on?

Thanks

Aria | Social Care @ Shopify 
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jaydr
New Member
1 0 0

Hello,

I'm having the same issues even if it is set up properly on my DNS Record.

Can you help me to fix this issue, please?

Thank you.

Jay

Aria
Shopify Staff (Retired)
Shopify Staff (Retired)
853 34 329

I can certainly take a look, @jaydr but you'll need to provide me with your store URL first. 

Thank you!

Aria | Social Care @ Shopify 
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genovaorganic
New Member
7 0 0

Hi @Aria, im having trouble trying to unfreeze my account, my shop is temporary down. my free trail expired and I purchased my url with Shopify but now its not letting me choose a plan or see me work can you please help me ?

genovaorganic
New Member
7 0 0

my ur is genovaorganic.myshopify.com.... www.genovaorganic.com

Aria
Shopify Staff (Retired)
Shopify Staff (Retired)
853 34 329

Hey, @genovaorganic!

This is a different issue, I'm not quite sure what is going on.

Please contact our support so we can investigate this for you.

Thank you!

Aria | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog