websites not working

[uzwalsuperdeals]

whenever I put my store link on url it shows" This  sites can't be reached".

and Status of domain says  setup in progress . what is the problem  ...  

Really appreciate your feedback.

[Dotto929]

Great help!

[Aria]

Hey, @Dotto929!

Your DNS settings are not set up correctly. Your A record needs to be pointed at Shopify's IP address which is 23.227.38.65. Currently, it is not pointed at any IP address. Your CNAME needs to be pointed at shops.myshopify.com. Again, it is not pointed at anything. 

This guide explains how to edit your DNS settings if you purchased your domain through Shopify.

For urgent matters like this that affect your ability to receive orders, it's always faster to contact our support, rather than post on forums. You can also contact us on Facebook Messenger or Twitter DM if you're still having difficulty. We'll then be able to troubleshoot and help you solve it quickly. 

[amirulfirdaus]

Hi, I want to ask, why i cant open my shopify domain. It says, 'This domain was recently registered at Namecheap. Please check back later!.'

This is the website: www.fullhousefactory.com

[Aria]

Hey, @amirulfirdaus!

It looks like your domain is now working. Please let me know if you have any further issues. 

[PaulGhansah]

Hey my site stopped working too. avgrande.com

[AlexPatrick]

I see Now that this is probably an ongoing issue, I’ve had this problem now for about 5 days. While I’m paying Out of pocket to try to solve this issue for me... Customer service hasn’t started in the right foot for me. And to see that this user had this problem in 2019 and when you try to click on their link it’s still not working raise my concerns even more.

[Aria]

Hey, @AlexPatrick!

I'm not quite sure what you mean. 

Most people on this thread had websites that were working fine, it was their domains that were not set up correctly which is normally an easy fix. 

Can you please provide more information on the issues you're experiencing? Screenshots would be awesome.

Better still, reach out to our support team so we can authenticate you and resolve this problem quickly.

Thank you!

[AlexPatrick]

I Tried reaching out to customer support.

it doesn’t allow me to log into my store anymore to be able to get Integrated customer service help..

i need to speak to someone via email or phone.

This has caused me a lot of money and time.

my team has also tried and we have got no solution.

i need real help no more templates or bots please, this is very frustrating as im sure you could imagine.

[Aria]

Hey, @AlexPatrick!

Are you having trouble logging into your store normally? You can say you don't have a store to get through to an advisor who will be able to take you through manual authentication to help you.

In order to support as many merchants as we possibly can, we no longer accept inbound phone calls. At certain times of the day, you can request a callback on our support page. If that option is not available, it means our queue is full already. You can certainly email us but online chat will be a lot more efficient, you will get a faster response that way. 

I do understand how frustrating this is for you and our advisors are waiting to help you. 

[Booneale]

i'm have the same issue i havn't been able to access my website and lost so my clients because of it i feel like a joke at this point