Weird email from Shopify operation center

[khromeheart]

Hi,

I recently received an email from this email: [email protected]. This is what they said:

Dear Merchant,

We have yet to observe any resolution or progress on the pending issues affecting your store. Despite previous communications, no corrective actions have been implemented, and collaboration with the assigned expert remains pending.

Kindly note that failure to address these concerns within the next 12 hours will result in the suspension of your store access. Immediate action is required to prevent any disruption to your operations.

Best regards,  

Shopify Support Team

I’m not sure what to think of this. It’s kinda worrying and I hope someone can clarify this for me. 

[Moeed · Accepted solution]

Hey @khromeheart 

Shopify would never email you from gmail.com domain so it's most probably a fake email which you can ignore as this email has nothing to do with your store. It is recommended to report it to Shopify Support for safety purposes.

If I managed to help you then, don't forget to Like it and Mark it as Solution!

Best Regards,
Moeed