Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.
Great question! App credits are issued in specific situations, such as when you downgrade a paid app subscription before the billing cycle ends. These credits will be reflected on your Shopify subscription bill and can be applied towards future application charges on the platform. To gain a better understanding of the process, you can find more information here.
If you're interested in learning about the backend process through the Partners dashboard, we have a document available that outlines how to issue these credits. You can access it here.
Feel free to reach out if you have any additional questions!
So it won't incur cost to the merchant, right?
Once the app credits are used, the amount will be cut from the merchant's account. I hope I'm getting the right point.
Hi again, @vai_jpn!
Thanks for following up.
That's correct, the amount of app credits that you give to a merchant is withdrawn from your Partner account. Once the credits are approved, the merchant can view the sent amount in the Billing section of their Shopify admin.
Hope this helps!
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