What customer support system do you use?

[tdd1984]

Hi what is a great customer support system we can use that ties into  a Shopify store? 

Or are you all just using Outlook or something like that? 

[Mac]

Hi, @tdd1984! 

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.

I understand that you are looking to introduce a customer service system that integrates with your Shopify store. Doing so is a great idea as it allows you to connect with your customers and answer their questions. To achieve this, I suggest adding Shopify Inbox to your shop as this app allows you to interact with interested customers and provide tailored recommendations, should they need support. Customers will be able to activate this through a chat option that is located directly on your store and integrates with other messaging channels like Facebook Messenger and Apple Business Chat. In addition, you can customize automated replies, quick replies, and FAQs so that you can quickly respond to your customers requests.  If this interests you, take a look at our Shopify Inbox Guide on how to set this up. 

In addition to this app, you can provide more information about your products and brands through adding a  blog. This will allow you to connect with your audience, and convert visitors into customers, as well as increasing engagement and improving your store’s SEO. You can check out this resource on How to Start a Blog to view a step-by-step guide on what content to write about. 

I’d also love to know more about your business! What type of products are you selling? How are your marketing initiatives going?

[MooseDesk]

Hi @tdd1984

This is MooseDesk - All-in-one solution for ecommerce customer service app. Since you have question regarding support app, I would live to offer my support in any way I can.

In terms of Support System we have quite many options you might think of, for instance: MooseDesk, Gorgias, Zendesk, Richpanel ... Here are my reviews on each.

1. Gorgias and Zendesk

They are considerable as big names in the customer support software industry, however you might want to check their price cause they will charge on each support agent and it's quite pricey for entrepreneurs in my opinion.

They offer wide range of features. I think that whatever you might need, they all have that. However in terms of better UI and organization, Gorgias is sure a better opponent compared to ZenDesk. I think their setting is quite complex and got me a long time to get used to it.

Other than that, their support teams are only focus on enterprise merchants, which is sort of disappointing if you are in need of help.

2. MooseDesk 

Knowing that a Shopify business owners might be in need of something exclusively made for Shopify, and with better charge, we've come up with a new Shopify app called MooseDesk. It offers ticketing system that connects all your channels. We also provide meaningful inbuilt data to make you capture your team performance. Basically serving just like Zendesk & Gorgias but built exclusively for Shopify merchants so cliches while using is minimized to the least.

MooseDesk is available for free with support team ready to handle your question 24/7 so it might be a good choice you can consider.

On the other hand since MooseDesk is new, some advanced features are still in development. Every merchant using MooseDesk right now is considered early birds and will gain quite a lot of perks.

3. Richpanel & WillDesk

Richpanel and Willdesk are choices I think is quite good. They share similar UI, good adaption for Shopify, somehow focus heavily on social requests (while MooseDesk, Gorgias, and ZenDesk focusing on ticketing through support mails).

RichPanel is just like WillDesk but a little bit more advanced. They fit for social-media-focused businesses.

So here's my quick reviews on Customer Service/Ticketing System apps for Shopify. If this is helpful for you, please let me know by giving me a 'LIKE'. This means so much to me 🙂

Thank you and hope you get a lovely day ahead