What has happened to Shopify support 2025?

3 0 1

As a partner I used to love Shopify support in 2024. When I began a live chat I knew that I was going to either get a solution to my issue, or expert knowledge that would point me in the right direction within an hour in 99% of cases. However it seems in 2025 I am now hurriedly pushed into closing the chat and logging the issue via the support inbox where my issue gets passed between 4 support advisors over days and weeks, and no resolution is found. This has led to really unhappy clients that want resolutions promptly, but are having the wait in some cases over a week.

Really frustrating to have changes to such a great system, for Shopify partners who are actively advocating and helping grow the platform. Anyone else experiencing the same thing? I would love to know what the new support flow/system is and how it works so I can better use it to get to the knowledge I need quickly.