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What is Shopify Hold Fulfillment

Niles
Excursionist
17 0 5

Hi

Can anybody tell me when does one needs to use this option? 

Niles_0-1632315864992.png

 

Accepted Solutions (2)

June
Shopify Staff
315 86 67

This is an accepted solution.

Hi @Niles!

The Hold fulfillment action allows you to add an On hold status to your order. This is entirely optional and may not be relevant to your workflow, but some merchants find it helpful for organizational purposes. 

22-03-33045-38859

If you go ahead and click Hold fulfillment now, you'll be shown a pop up with the option to add a reason for the hold: 

22-58-77292-50763

Your customers will not receive a notification when you add this status change so there's no harm in checking it out for yourself. Let me know if any questions come up along the way! I also recommend our Fulfillment holds - Help doc for more information. 

June | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

June
Shopify Staff
315 86 67

This is an accepted solution.

Absolutely! That sounds like a perfect use case for the On hold status actually. 

At a glance, you'll be able to see which orders require more immediate action versus those that don't - and can even filter for all "on hold" orders (shown below) from your main Orders list. 

22-35-21281-83820

Thanks for your question!

June | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 8 (8)

June
Shopify Staff
315 86 67

This is an accepted solution.

Hi @Niles!

The Hold fulfillment action allows you to add an On hold status to your order. This is entirely optional and may not be relevant to your workflow, but some merchants find it helpful for organizational purposes. 

22-03-33045-38859

If you go ahead and click Hold fulfillment now, you'll be shown a pop up with the option to add a reason for the hold: 

22-58-77292-50763

Your customers will not receive a notification when you add this status change so there's no harm in checking it out for yourself. Let me know if any questions come up along the way! I also recommend our Fulfillment holds - Help doc for more information. 

June | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Niles
Excursionist
17 0 5

Thank you for your response @June 

I just had to ask because I have some orders that cannot be fulfilled right away because the items are on back-order. 

I think it's reasonable to use "hold fulfillment" in cases like this until the items are in stock and ready to be shipped out.

June
Shopify Staff
315 86 67

This is an accepted solution.

Absolutely! That sounds like a perfect use case for the On hold status actually. 

At a glance, you'll be able to see which orders require more immediate action versus those that don't - and can even filter for all "on hold" orders (shown below) from your main Orders list. 

22-35-21281-83820

Thanks for your question!

June | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Smikail
Not applicable
1 0 0

Hi! Thank you for your reply. I actually had a similar concern. We have a top that went viral. We are expecting more of it in in 3 to 4 weeks, but have all of these orders. We have sent an email out to the customers that it is in backstock. So do we go and put all of those orders on hold fulfillment? Is there anyway to take all of those and export them into another order list? It’s very difficult to decipher through the orders when they’re being bombarded with the ones that need to be on hold. How are they categorized at that point? 

LittleGoddess
Tourist
8 0 2

Hi June,

I am teaching Resin classes & am wondering if the hold forfilment options would hold the payment in my Shopify account?

It would be great if it does as my classes are inadvance & if they don't go ahead I can just issue a refund via my Shopify. Without loosing any $.

Thanks Vicky

Asadeghzade
Visitor
1 0 0

Any ideas on how we could do the Fulfillment Hold for hundreds of orders at once?

MrWrinkles
Visitor
1 0 0

Does holding fulfilment take that order out of the “Time to fulfil” metric?

ascherr
Visitor
1 0 0

Is there a way to use this feature at an item level?  For example, if the order has 3 items on it and 2 of them have shipped but one is On Hold?