What's the fix for the multiple email issue in digital downloads?

BigRedBat
Visitor
2 0 0

There is currently a fault on Digital Downloads. When you upload a new product, there is an option to send an email to everyone who has previously downloaded it. Unfortunately, following a recent update, Shopify send one email to everyone for each time that they have previously downloaded it - this can result in customers receiving dozens of identical emails.

 

I have reported this to Shopify but, so far as I know, there is no date for this to be fixed. This important feature is currently unusable, and I urgently need a date.

 

I'm writing here so that other users become aware of this issue, which (as you can imagine) has really upset some of my customers.

Replies 3 (3)

shapeshifter482
Shopify Partner
1 0 1

We had the same problem - some people received 90 emails - This did not happen before. :-(. Need a fix ASAP. @Shopify any chance of a fix? or alternative recommendation. Thanks.

BigRedBat
Visitor
2 0 0

Hi Shopify technical support, I reported this over a year ago and it hasn't been resolved, meaning that I cannot reach out to any of my customers with updates.

Elias
Shopify Staff
2913 285 500

Hey, @shapeshifter482 & @BigRedBat.

 

Thank you for reaching out and bringing this to our attention.

 

We're unable to provide account-specific support via the Shopify Community as we're unable to access any merchant accounts. However, we'd be happy to continue assisting you through live chats and escalate this issue to our developers. Please visit the Shopify Help Center and login to your account to create a support request.

 

If you have any other questions on this topic, then don't hesitate to let us know.

Elias | Social Care @ Shopify 
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