What should I do if my store is down after a theme update?

anotoma
Tourist
6 0 1

My store seems to not be working. I received a few emails about how the theme was updated and I need to change it but I didn’t update it in time. Now my shop is inaccessible and I’m unsure how to fix it. I tried adding the updated theme and it still didn’t work. 

Replies 3 (3)
anotoma
Tourist
6 0 1
wynterstea. com
anotoma
Tourist
6 0 1

Yes that is the issue. I’m unsure why it isn’t working here are some more pictures 

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Stacy_Zhuk
Shopify Partner
438 21 61

Hello @anotoma,

 

That's not something very complex. And if you are not a technically aware person yourself, it is better to cooperate with a Shopify professional.
If you need any assistance, please, let me know.

 

Best regards,
Anastasia 

Co-founder at Whidegroup, e-commerce development company from Ukraine
- 10+ years of experience with SMBs
- Deep expertise in custom development & optimization
E-mail: anastasia@whidegroup.com