What steps to follow to reactivate a store after unlicensed theme issue?

clartediamods
Visitor
2 0 0

How to reactivate the Shopify store after it was taken down due to an unlicensed theme by a web designer via Fiverr, I purchased the Shopify theme but the account is not active yet. What steps to take to reactivate it? 

Reply 1 (1)

Imogen
Shopify Staff
1665 194 288

Hi there, @clartediamods. Thank you for taking the time to reach out to the Shopify Community with your question about your store. My name is Imogen. It's good to meet you!

 

To set some expectations for you, we're unable to authenticate users here in the Shopify Community. This means that we can't access your account, or any account specific details related to this issue with your store. It would be best for you to connect with our Authenticated Support Team via our AI Assistant so they can get you authenticated and access your store information, and then advise on what options you have available to you.

Imogen | Social Care @ Shopify 
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