What to do if tricked by a fake online store?

2 0 0

Hello, I am purchasing two products on the site https://shotbox.fr/ by paying €390 via Shop Pay. A few minutes later I receive a text message from someone who claims that my order indicates a risk of fraud and that I must go through a "Skrill" link to make the payment. I refused to pay by Skrill but I paid via the site's ShopPay and my money was taken.
I called my bank and they told me to wait 30 days to dispute the fraud.
Can you help me, advise me?
Sincerely .

Replies 2 (2)

Shopify Partner
245 19 40

Hey @MrDupont , if you contacted the bank within 24 hours then they should be able to dispute the fraud. In addition you can contact to Shopify support team as you pay using the Shop pay feature. 



Osama Farooqi 

Shopify Theme Developer | Contact me | Hire expert
- Was my reply helpful? Click Like 🙂 to let me know | Buy Me Coffee
- Was your question answered? Mark this as Accepted Solution

Shopify Staff
1678 170 272

Hey @MrDupont


Thanks for reaching out and bringing this to our attention. As Shopify is a platform that hosts online businesses, we do not manage or ship the orders ourselves. With that being said, it would be best to reach out to the business that you made the purchase from to inquire about an order cancellation. 


You can refer to our Buyer FAQ for next steps which will outline the next steps to recover your funds. 

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog