What to do when a theme issue shuts down your store?

Sineadz
Visitor
3 0 0

My store has been shutdown due to a theme issue, my web designer used a theme that had not been paid for and now shopify has taken down my store. I’ve deleted the theme and used a free one but my store still will not work. I’ve tried shopify help centre but there’s nothing on there that helps. I’m really hoping someone can help me please🙏

Replies 4 (4)

kaiyaa
Excursionist
182 13 19

Hello @Sineadz 

Do you receive any mail from shopify about this 

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Sineadz
Visitor
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Yes I did, on the same day they gave me a warning to change it but I missed it And they shut it down a few hours later. They recommended deleting the theme which I have done but my store is still gone. 

kaiyaa
Excursionist
182 13 19

Hello @Sineadz 

 


Can you able to share store link

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Sineadz
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