What to do when unable to reach Shopify support?

[Maureon]

Does anyone know what to do when they cannot call Shopify support? All they tell me to do is wait for emails from them and I never receive any and I cannot get my site back up. Is it anyone I call to get this fixed its an emergency.

[Moira]

Hey @Maureon,

We now offer callbacks for Shopify Support so you can spend less time on hold and more time growing your business.

Visit support.shopify.com to schedule a call with a Shopify Advisor or connect with us via chat or email. As always, we’re here to help 24/7.

Please note the phone callbacks will be available depending on our current contact volume. If you don’t see the “schedule a callback” option, please reach out via another support channel and we’ll be happy to help!

In order to schedule a callback when they are available you would want to:

1) Head to our help center right here

2) Log in to your store (You must be logged in to see the callback option) 

3)  Enter your topic for support in the search bar and click search 

4) The Contact Support Button will appear. Please click it. 

5) Select an option for support. If callbacks are available they will appear here: 

Let me know how you get on!

[Maureon]

@Moira I have been trying everyday all day for 3 days and I haven't got a call back option not once. I even tried for 2 hours straight. Im tired of communicating through email and its not getting nowhere.

[Moira]

That's understandable @Maureon. For you to have your issue resolved as quickly as possible, I suggest contacting an agent through Live Chat. This way a member of our support team can speak to you one on one straight away. 

Please visit https://bit.ly/3qqfpfZ to be connected with a member of our live chat support team.