WhatsApp Shopify

[Celeste1]

Another question 

Does shopify chat will shopify members on WhatsApp when members have issues with their store or website?

Does Shopify ask you for a generator code of they need access?

[Kudosi-Tracy]

Hello @Celeste1, 

Shopify doesn't usually use WhatsApp to contact store owners about issues with your store or website. They tend to stick with email, in-app notifications, or direct calls when necessary.

As for asking for a "generator code" or similar, that's not something I've seen as a standard practice. They might request verification codes for security purposes (like for two-factor authentication), but if you get any request that seems off or asks for a code you're not expecting, it's a good idea to verify it directly through your Shopify admin or contact Shopify Support via their official channels.

Hope that helps clear things up!

Best,
Tracy from Kudosi Reviews

[Celeste1]

Tracey 

Are you working for Shopify? 

How can I send you the WhatsApp correspondence I have received from shopify and all the emails? So you can check it out. I feel like reporting this to the police in the UK. 

[Kudosi-Tracy]

Hi @Celeste1, I'm not working for Shopify :') I work at Kudosi Reviews which is Shopify Partner. 

You can DM me here on Shopify Community so I can take a look 

[Celeste1]

Does shopify use this term S.E.T.U.P to do analysis on your store? Are you familiar with it?

[Celeste1]

I can't upload the files here for some reason. So not sure how to get it to you for you to have look at. I've closed my shopify store and I will never trust shopify again.