When I try to login to the store, It says "The page is not working" .

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Tempest
New Member
3 0 0

I was given access to manage a shopify store. It was working fine when I started working on it. But now after 4 days when I try to login it says "The page is not working". I have contacted with the Store owner, She said she has not done anything. Then I asked to remove and give access again but all in vain. It's been 1 day that I cannot login to the store. I have attached the screenshot for reference. If anybody can give solution or explain why this error is showing I will really appreciate that. Thank you

 

Screenshot_2.png

 

 

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Helen
Shopify Staff
Shopify Staff
1282 165 213

This is an accepted solution.

Hi, @Tempest. Sorry to hear you're having trouble with this! Yesterday our developers became aware of this happening on some other stores as well. They’ve fixed it now; Therefore, I wanted to check in to see if you are still receiving the same error page when trying to login from your staff account?

 

If so, please clear your browser cookies/cache, and try logging in again. Please let me know if this helps!

Helen | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tempest
New Member
3 0 0

Hi,

I cleared all the cookies, Search history etc and then after that I was able to login to store. Thank you for your time in replying. 

Kind regards

Tempest

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Helen
Shopify Staff
Shopify Staff
1282 165 213

That’s great! Thanks for following up, @Tempest. If I can help with anything else, please let me know.

Helen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tempest
New Member
3 0 0

Sure, Thank you

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