Where and how can I chat with live support on Shopify?

[squarpeg1]

Where, how do i chat with shopify support?

[Mac · Accepted solution]

Hi, @squarpeg1!
Thanks for reaching out in our Community Forums!

I'd be happy to continue our conversation directly on this thread! If you have any general questions, feel free to share more information by replying here. However, if you're looking for more in-depth account-specific support, we recommend continuing the assistance through the available contact methods in our Help Center.

Once you see the chat assistant, use the text box to type in your concern, and you will be provided with some troubleshooting steps. If you require further support, simply type in "Contact Support," and our virtual assistant will guide you on how to connect with a team member.

Please let me know if you have any questions!

[squarpeg1]

I found the problem. I was using the robot chat as you suggest, the issue was that the chat screen was not automatically moving up as I made requests, so I thought I was not getting a response. I will note the chat window does not have a scroll bar anymore, I suppose everyone has a touch screen now, but I am on an old laptop and not having scroll bars is an issue. I just could not see the content

[Mac]

Hi again, @squarpeg1!

Thank you for following up.

I appreciate you taking the time to update this thread and confirm that you were able to get in touch with our authenticated support team. I will be sure to relay the information you shared regarding the scroll bars in the chat over to our team to ensure that they can investigate it closer.

We look forward to assisting you. All the best! 

[Ejike]

Hey 

[Mac]

Hi there, @Ejike!

Hope all is well.

Thanks for joining this thread. If you are experiencing a similar issue, please review the previous responses as they outline how to get in touch with support. If you are unable to do so, kindly share some more context and I will be able to assist you further.

All  the best!

[worldhairsystem]

hello,

 I need to speak to an agent to get more information on seeing if Shopify is right for my company. I have read through all the pages of help but still need some more answers. We have a current WooCommerce website but want to maybe do Shopify. We want to redo our site, is that something we can do or do you have talented staff to do that? 

[squarpeg1]

You are in the wrong place for your question.  Go to the main page, at the bottom is a link that says "talk to sales"  someone can probably help you there.    https://www.shopify.com/markets/pro?utm_source=google&utm_medium=cpc&utm_campaign=paid_search_-_goog...

[Hellwood_Outfit]

I've been in the queue to speak with someone in customer support for the last four hours via the live chat and absolutely nothing is happening. Is this normal? I asked about an alternative email address to use but was told that was only for Shopify Plus members. I guess this means that I can't access any form of customer support.