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Where and how can I chat with live support on Shopify?

squarpeg1
Excursionist
14 0 4

Where, how do i chat with shopify support?

Accepted Solution (1)

Mac
Shopify Staff
1673 170 271

This is an accepted solution.

Hi, @squarpeg1!
Thanks for reaching out in our Community Forums!

 

I'd be happy to continue our conversation directly on this thread! If you have any general questions, feel free to share more information by replying here. However, if you're looking for more in-depth account-specific support, we recommend continuing the assistance through the available contact methods in our Help Center.

 

Once you see the chat assistant, use the text box to type in your concern, and you will be provided with some troubleshooting steps. If you require further support, simply type in "Contact Support," and our virtual assistant will guide you on how to connect with a team member.

 

Please let me know if you have any questions!

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 7 (7)

Mac
Shopify Staff
1673 170 271

This is an accepted solution.

Hi, @squarpeg1!
Thanks for reaching out in our Community Forums!

 

I'd be happy to continue our conversation directly on this thread! If you have any general questions, feel free to share more information by replying here. However, if you're looking for more in-depth account-specific support, we recommend continuing the assistance through the available contact methods in our Help Center.

 

Once you see the chat assistant, use the text box to type in your concern, and you will be provided with some troubleshooting steps. If you require further support, simply type in "Contact Support," and our virtual assistant will guide you on how to connect with a team member.

 

Please let me know if you have any questions!

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

squarpeg1
Excursionist
14 0 4

I found the problem. I was using the robot chat as you suggest, the issue was that the chat screen was not automatically moving up as I made requests, so I thought I was not getting a response. I will note the chat window does not have a scroll bar anymore, I suppose everyone has a touch screen now, but I am on an old laptop and not having scroll bars is an issue. I just could not see the content

Mac
Shopify Staff
1673 170 271

Hi again, @squarpeg1!

Thank you for following up.

 

I appreciate you taking the time to update this thread and confirm that you were able to get in touch with our authenticated support team. I will be sure to relay the information you shared regarding the scroll bars in the chat over to our team to ensure that they can investigate it closer.

 

We look forward to assisting you. All the best! 

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Ejike
Visitor
1 0 0

Hey 

Mac
Shopify Staff
1673 170 271

Hi there, @Ejike!

Hope all is well.

 

Thanks for joining this thread. If you are experiencing a similar issue, please review the previous responses as they outline how to get in touch with support. If you are unable to do so, kindly share some more context and I will be able to assist you further.

 

All  the best!

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

worldhairsystem
Visitor
1 0 0

hello,

 I need to speak to an agent to get more information on seeing if Shopify is right for my company. I have read through all the pages of help but still need some more answers. We have a current WooCommerce website but want to maybe do Shopify. We want to redo our site, is that something we can do or do you have talented staff to do that? 

squarpeg1
Excursionist
14 0 4

You are in the wrong place for your question.  Go to the main page, at the bottom is a link that says "talk to sales"  someone can probably help you there.    https://www.shopify.com/markets/pro?utm_source=google&utm_medium=cpc&utm_campaign=paid_search_-_goog...