Where do I find the "additional details" of an order?

50 0 10

I added a "how did you hear about us?" form to my checkout, and the Shopify tutorial says I can find customer's answers under additional details, but I don't see this anywhere on my orders? Where is the data captured?



Replies 3 (3)
Shopify Expert
151 25 88

Hi @erika71690!

The Shopify admin is designed to display a special section for 'additional details' on the order details page if an order contains cart attribute data. When looking at an order in the Shopify admin, you can find the "Additional details" section right underneath the section for "Notes". See the following screenshot for an example:


Hopefully this helps!

Kyle W | Helium Development

Helium builds apps for Shopify that thousands of merchants depend on:

Customer Fields

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New Member
1 0 0

Hi there, I have set up 'how did you hear about us?' feedback (shopify had to help me set it up as I kept getting it wrong) but I don't have the additional details button on any of my orders. Can anyone tell me if there is another way of finding the customer feedback or how to get this info added to my orders?

Thanks, Amber

9 0 2

This is not very hard to do, but it's on code.

"additional details" of an order are extra info added to the order on the cart page, to do that you need 2 simple things:

1) an input element where the visitors will fill in the additional information. their name should had this format name="attributes[your additional detail]".

2) set this input inside the cart form or give an id to the form like id="cart-form" and add this to the input form="cart-form" with that the input element will be related to the form.


<form id="cart-form">
  <!-- your cart page -->
    <label for="new-attribute" >New attribute</label>
    <input type="text" name="attributes[New attibute]" id="new-attribute" />
  <!-- more of your cart page -->