Where is money ?

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My account was frozen and I had money in my savings . I received an email saying my balance account has been closed. However where is my

money that was on my balance saving account ? I had over 1,200.00 . Do I need to seek attorney?

Reply 1 (1)

Shopify Staff
2434 455 410

Hey @mjsboutique.


Thanks for reaching out. 


Did you happen to speak with our live support about this situation? Or, attempt to respond to the email that you received informing you of this situation? We do not have any internal access to account or store-specific information from the Community forums. I am just trying to get a better understanding of the situation so we can assist you accordingly. 


Looking forward to your response. 

Ollie | Social Care @ Shopify 
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