Re: White blank page appears when I navigate back to previous page from any product

Solved

White blank page appears when I navigate back to previous page from any product

kk1212
Tourist
8 1 3

Hi, I get a white screen whenever i navigate back to previous page from any product on mobile device only. It works fine on laptop/desktop. 

Any help will be appreciated. Below is the store address.

 

www.sizyx.com

 

PS- There is no "Animation>Transition " in Theme settings on the online store.

Accepted Solution (1)

GemPages
Shopify Partner
5625 1261 1243

This is an accepted solution.

Hello @kk1212

I would like to give you some recommendations to support you

You can follow these steps:

1. Go to Online Store->Theme->Edit code

2. Open file theme.liquid then add this code to above the </head> tag

<style>
body{
opacity: 1!important;
}
</style>

Hope my recommendation can works and support for you!
Kind & Best regards!
GemPages

GemPages - Build any high-converting store pages for any business


- If you find my reply helpful, please hit Like and Mark as Solution
- Get connected: App Store | Blog | Community | Help Center

View solution in original post

Replies 7 (7)

GemPages
Shopify Partner
5625 1261 1243

This is an accepted solution.

Hello @kk1212

I would like to give you some recommendations to support you

You can follow these steps:

1. Go to Online Store->Theme->Edit code

2. Open file theme.liquid then add this code to above the </head> tag

<style>
body{
opacity: 1!important;
}
</style>

Hope my recommendation can works and support for you!
Kind & Best regards!
GemPages

GemPages - Build any high-converting store pages for any business


- If you find my reply helpful, please hit Like and Mark as Solution
- Get connected: App Store | Blog | Community | Help Center
kk1212
Tourist
8 1 3

@GemPages , thanks a lot for reply. It works perfectly now. 

juliethdiaz
Tourist
3 0 0

YOU ARE THE BEST

Liga
Visitor
3 0 0

Thank you! You solved the same issue in my store also! 🙂

mauriluciano
Visitor
1 0 0

Thank you very much! After searching 2 hours this was working finaly instant. 
Perfekt it was working! 

Victoria
Shopify Staff
2398 162 285

Hi, @kk1212.

 

Welcome to the Shopify community. We appreciate you reaching out to share your question here.

 

When navigating to your website on a mobile device using (Google Chrome and Safari browser) I was unable to replicate the issue you're experiencing. I was able to click into multiple products from your collections and navigate back to the previous page with no white blank screen.

 

I'd like to gather more information so that we can best identify this together. Could you provide more insight on the following:

 

 

While browsing your store I noticed you haven't had a chance yet to set up an FAQ page. Did you know that creating an FAQ page can help answer customers burning questions, improve your SEO and site navigation and earn trust from your customers? If you're not sure where to start, we've got some great examples listed on our Shopify blog.

Victoria | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

MRamzan
Shopify Partner
298 3 34

Here I solved. You can copy and paste this code by following the video tutorial;

 

<style> 
    html,body {
        opacity: 1 !important;
    }
</style>

Hire Me:

WhatsApp: +91-9145985880
Email: [email protected]
Skype: mohdramzaan112