White Screen

CanArtStudio
Visitor
1 0 1

Hello good Morning. I can't access my store. After logging in, it redirects me to a white page. I tried deleting the cookies but this is not the solution. Thanks for your help

Replies 8 (8)

Iris
Shopify Staff
810 66 93

Hi @CanArtStudio ,

 

Thanks for reaching out! I understand this isn't an ideal situation. Can you confirm if this happens when you try to access the store admin or the storefront?

 

To ensure this issue is not local, please try the following troubleshooting steps: 

  • Check your internet browser for any available updates and complete them if available
  • Try logging in via an alternate internet browser
  • Try logging in using private/incognito mode on your internet browser

If the issue persists after completing the above steps, to help resolve the issue, our team will need to take a closer look into the back-end of your account. Please head over to our Help Center in this case, follow through the prompts, and start a live chat, phone call or submit an email ticket. Once connected to one of our Support Advisors, they will be able to further assist in identifying the issue. 

Iris | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

KetanKumar
Shopify Partner
36831 3635 11964

@CanArtStudio 

Sorry you are facing this issue, it would be my pleasure to help you.

Welcome to the Shopify community!😊
Thanks for your good question.

Please share your site URL,
I will check out the issue and provide you a solution here.

 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
Revivify
Tourist
4 0 3

Hi Ketan, 

I am having the above issue, can you please look at this for me?

 

KetanKumar
Shopify Partner
36831 3635 11964

@Revivify 

oh sorry for any issue can you please share your store url so i will check and let you know proper solution

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
Revivify
Tourist
4 0 3

Hi Ketan,

 

Store URL: https://revivifyivtherapy.com/

 

 

I hope you have more luck to save my store!

KetanKumar
Shopify Partner
36831 3635 11964

@Revivify 

Thanks for details yes sure 
1. Go to Online Store->Theme->Edit code
2. Asset->/theme.scss ->paste below code at the bottom of the file.

.dbtfy-page_transition { display: none !important; }

see result 

KetanKumar_0-1707370561902.png

 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
Revivify
Tourist
4 0 3

THANK YOU SO MUCH!!

I had already reached out to support who told me they couldn't help me, I was in the middle of copying everything over into a new theme...

 


I appreciate you so much - thank you, thank you, thank you.

So fast, and gave me the exact result I was after!

KetanKumar
Shopify Partner
36831 3635 11964

@Revivify 

its my pleasure to help us 
Thanks

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing