Who is responsible when a supplier fails to fulfill an order?

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When a supplier does not fulfill an order who takes the blame - the website where the order was made or the supplier. Generally what happens in such situations 

Reply 1 (1)

Shopify Expert
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It's your store, your business, your responsibility to give your customers what they paid for.


If your supplier did not ship the product then you refund the customer.


It's important to choose your suppliers wisely, they are essentially your partners. They represent your business because they make your products.

• Creator of Order Automator (automate tagging, fulfillment, Amazon, notifications + more)
• Shopify developer for 10+ years, store owner for 7 years
• I also make guides like Shopify Automation Tips and How to Deal with Fraud / Chargebacks