Does anyone know of a process to escalate or contact someone other than tech support for assistance? I have been trying to patiently wait for a resolution to an ongoing problem and I've run into a brick wall with Shopify Tech Support. Not only does my agent not provide timely feedback I have asked multiple times for escalation to a member of management. While my agent agrees and understands why I would want an escalation they refuse to do so. When I ask about why she is refusing and/or what is the escalation policy my emails go unanswered.
I'm to the point after 7 years it's time to leave Shopify for a different platform (even at higher costs Big Commerce seems to be a nice solution)... sadly I can't get anyone within the organization to understand my concerns or provide any escalation.
