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Whoops, something went wrong error message

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rollierollies
New Member
2 0 1

I'm having trouble viewing my website, when I click, it shows this message after 8 seconds. Why is this happening all of sudden? Please help !! 😞

My url is : rollierollies.myshopify.com


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Accepted Solution (1)

Accepted Solutions
Olivia
Shopify Staff
Shopify Staff
1031 89 189

This is an accepted solution.

Hi, @rollierollies!

Welcome to Shopify Community. My name is Olivia and I work here.

I had a look over your store (it's super chic & trendy!) and I ran into the same issue as you. It looks like you might be using a Shopify theme that has been heavily customized, either via custom code or through additional apps. You can help narrow down the issue by:

  1. Head to Admin > Online Store > Themes
  2. Install a fresh copy of your theme 
  3. Publish the new copy
  4. Test to see if the error is replicated on the fresh theme


I trust that will work, but don't hesitate to connect with me if the issue persists on an unedited copy of your theme.

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 10 (10)
Olivia
Shopify Staff
Shopify Staff
1031 89 189

This is an accepted solution.

Hi, @rollierollies!

Welcome to Shopify Community. My name is Olivia and I work here.

I had a look over your store (it's super chic & trendy!) and I ran into the same issue as you. It looks like you might be using a Shopify theme that has been heavily customized, either via custom code or through additional apps. You can help narrow down the issue by:

  1. Head to Admin > Online Store > Themes
  2. Install a fresh copy of your theme 
  3. Publish the new copy
  4. Test to see if the error is replicated on the fresh theme


I trust that will work, but don't hesitate to connect with me if the issue persists on an unedited copy of your theme.

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

rollierollies
New Member
2 0 1

Thank you so much!! It worked! 😄

Bibi2
New Member
1 0 0

I have exactly the same problem but. a copy does not helped me. 

 

Olivia
Shopify Staff
Shopify Staff
1031 89 189

Hi, @Bibi2!

Thanks for connecting with us on this thread.

You didn't mention which theme you are using, but are you testing against an unedited Shopify-developed theme from our Theme Store? Furthermore, if you'd like to share some more information with me I'd be happy to help you troubleshooting.

Please provide the following:

  • your website address
  • screenshots of what you see
  • theme and theme version you were originally using
  • theme and theme version you are testing against
  • any apps installed on your store

That can help us narrow down anything else that might be going on. 

I look forward to hearing back from you.

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

ravenh1025
New Member
5 0 0

Im having this problem as well and the copy of my theme didn't help. 

Olivia
Shopify Staff
Shopify Staff
1031 89 189

Hey, @ravenh1025.

Thanks for joining this forum thread and welcome to Shopify Community. 

Are you able to clarify if you're experiencing the exact same issue, in the sense your site loads and later says it's unavailable? Also, please provide the answers to the questions I asked in my last post for further context.

I look forward to your reply,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

ravenh1025
New Member
5 0 0

Hi @Olivia! Yes, I see the same thing as the post above. My site will work for about 8 seconds and then cut off.  It is currently locked to prevent customers from getting it, but I do not mind giving you access to figure out the issue. 

The URL is Beautevacation.com

I used to have the theme Brooklyn, but now I have the narrative theme. I tried creating a copy of the narrative theme, but it doesn't seem to work either. 

The apps I have on my store are attached in the picture below. I didn't start seeing this problem until I downloaded Automizely, but I deleted it in hopes that my store would restore to its original running. 

Olivia
Shopify Staff
Shopify Staff
1031 89 189

Thank you for that context, @ravenh1025!

I took a deeper look at your website, but I wasn't able to replicate this error on the coming soon page. Are you only experiencing this after you enter the site?

As I cannot enter the website without the storefront password, I invite you to connect with our 24/7 Support team privately if you're not comfortable sharing that with me on this public space.

In the meantime, I also recommend that you attempt the following troubleshooting steps to rule out any local errors:

  • Try clearing cache/cookies of current browser
  • Try from a different, up-to-date, browser
  • Try from a different network connection

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Seppe8210
New Member
1 0 0

Clearing the cookies helped for me. I was switching between partner accounts and different custom themes when this problem occured.

Olivia
Shopify Staff
Shopify Staff
1031 89 189

Thanks for adding your feedback to this thread, @Seppe8210!

 

That's a very important consideration to make for any future readers that are switching between different accounts and themes while building their store. Thank you for bringing awareness to that.

 

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog