Why am I charged monthly yet can't access my fully stocked store?

[dstitchery]

Why  am I being charges $31.32 every month since January, but still unable to get into my store? The store that comes up is devoid of product, and says I am in trial period? What the heck?

[Moeed]

Hey @dstitchery 

To resolve this issue, I recommend reaching out to Shopify's customer support directly. They will be able to assist you in understanding the charges and resolving any problems with your store's setup. Shopify offers 24/7 customer support through various channels, including live chat, email, and phone. You can find the contact information on the Shopify website.

When contacting Shopify's support, make sure to provide them with relevant details about your account, such as your store name, billing information, and any error messages you may have encountered. This will help them investigate the issue more effectively and provide you with a solution.

Remember, Shopify's support team is best equipped to assist you with account-specific problems, billing inquiries, and technical issues related to your store. They will be able to provide you with accurate information and help you resolve the situation.

If I managed to help you then, don't forget to Like it and Mark it as Solution!

Best Regards,
Moeed

[dstitchery]

I have gone thru the procedure of email and chat.  They can not grasp
what I am trying to explain. The solution that they provided did not
solve anything. It mad it worse. Now it seems there is a second account.
But my original store is gone. All my work is gone. There is no phone
number to get a hold of anyone. The customer service number on line,
goes to an answering machine that informs you that all customer service
is now handled thru the on line help.Which doesn't exist.