Why am I getting a 500 error when clicking on orders in admin?

[JDoh-storeowner]

When I try to click on an order I get a 500 error

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Is anyone else experiencing this - the chat hold time is 5 min but the alerts page says everything is working.

[JDoh-storeowner · Accepted solution]

Here is what technical support says: "

I checked this issue with our technical team and I would like to inform you that this is a global issue and our team has confirmed that they are working on it and it wil be fixed soon"

so we just have to wait but they are on it!

[RHFBM]

Yes, I am experiencing the same thing.

[JEJURI1]

Hi i have been chasing shopify as i can see this 500 admin errro and i have such 49 screenshots availale with me and shopify is unable to resolve it from last 5 months . and daily shopify adviors say that clear the cache when actually they are hiding teh major bug in the system.

[JustinNJ]

Yes, and the support chat seems to be broken as well, can't get to a person

[viciwell]

same thing - thanks for posting this since its not showing in their issues area

[JEJURI1]

True shopify is hiding the erros and they say because these erros are not happening to large number of merchants we dont show them in status .

[JEJURI1]

Orders are also lagging behind , my system goes idle for minimum 6 to 9 hours and then the orders starts flowing like anything.Its sad teh shopify system is failing now recently many errors and the chat support just says we aplogise thats all .

[JDoh-storeowner]

ok - thank you for helping you guys - it is good to know others have this issue - I am on the support ticket and they are looking into it. hoping for fix soon.

[JDoh-storeowner · Accepted solution]

Here is what technical support says: "

I checked this issue with our technical team and I would like to inform you that this is a global issue and our team has confirmed that they are working on it and it wil be fixed soon"

so we just have to wait but they are on it!

[JustinNJ]

Global issue yet the status page says everything is working.

All systems are operational

[SBF705]

Any Idea on how long this may take?

[JDoh-storeowner · Accepted solution]

It is fixed!!!!

[RHFBM]

Thank you so much!